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Malwarebytes blocks Internet connection and won't destroy found hijackers


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Hello, I hope somebody can help me.

When I used Malwarebytes Free everything was okay, until it started finding the same 7 browser hijackers every time I scanned my computer (they are very annoying, causing a lot of unwanted redirects); it put them in the quarantine but they kept showing up without stop. I hoped Malwarebytes Premium could have helped me better and I bought a license, but when I activated it Internet just stopped working. I'm sure it's Malwarebytes, because when I shut it off Internet starts working again without other problems except those hijackers. Please help me understand what could be wrong... If you need more information, just ask. Thank you!

Ps: I'm an Italian user so my pc is set with the italian language, but I should have no problems if you tell me names of folders and programs in english, I'll just search for a translation if needed.

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3 hours ago, LoreTras said:

(If that can help, I also got the message "unable to connect to license server")

·  Create and obtain Farbar Recovery Scan Tool (FRST) logs

  1. Download FRST and save it to your desktop
    Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions

·  Create and obtain an mb-check log

  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
    • This file will include the FRST logs generated from the previous set of instructions
    • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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