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So lately, I've discovered a program that is running and in the startup called svcmcx. I don't know what it is for but searching through the internet, I see that it is a trojan or something. It's probably why I keep getting Safe Search as my search engine. I can't even start up Malwarebytes anymore!! Can someone tell me what to do to get rid of this? Thanks

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Hi jtsshieh :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.
 
https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/
 
If you manage to run a scan, delete everything it finds, and then copy/paste the content of the mbar-log-DATE-(TIME).txt log that is located in the MBAR folder here after. 

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Hi, I was not able to run a successful scan. The first 10 minutes was fine until a point where the program just froze. I waited more than 5 hours and it was now not responding and frozen. It didn't do anything and it couldn't be opened from the taskbar. Also, trying to end it through the task manager didn't work either. I am unsure what to do now. 

 

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Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org

Database version:
  main:    v2017.10.17.08
  rootkit: v2017.10.14.01

Windows 10 x64 NTFS
Internet Explorer 11.674.15063.0
jtssh :: JUSTIN-PC [administrator]

10/17/2017 3:59:17 PM
mbar-log-2017-10-17 (15-59-17).txt

Scan type: 
Scan options enabled: Anti-Rootkit | Drivers | MBR
Scan options disabled: Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Objects scanned: 440
Time elapsed: 5 minute(s), 35 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

This is what I got:

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The scan was long because Malwarebytes removed a big folder (and its files) belonging to SmartService on your system. Now, let's do a sweep with AdwCleaner and RogueKiller.

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

RQKuhw1.pngRogueKiller

  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply

Your next reply(ies) should therefore contain:

  • Copy/pasted AdwCleaner clean log
  • Copy/pasted RogueKiller clean log

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ADW Cleaner has finished. Here is the log

# AdwCleaner 7.0.3.1 - Logfile created on Wed Oct 18 12:15:10 2017
# Updated on 2017/29/09 by Malwarebytes 
# Database: 10-17-2017.1
# Running on Windows 10 Pro (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

PUP.Optional.Legacy, C:\Program Files (x86)\dataup
PUP.Optional.Legacy, C:\Program Files (x86)\regtool
PUP.Optional.Legacy, C:\Program Files (x86)\S5
PUP.Optional.Legacy, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AnonymizerGadget
PUP.Optional.Legacy, C:\Program Files (x86)\AnonymizerGadget
PUP.Optional.Legacy, C:\Users\Default\AppData\Local\AdvinstAnalytics
PUP.Optional.Legacy, C:\Users\Default User\AppData\Local\AdvinstAnalytics
PUP.Optional.Legacy, C:\Program Files (x86)\svcvmx
PUP.Optional.S5Mark, C:\Users\jtssh\AppData\Local\llssoft
Adware.Agent, C:\Users\jtssh\AppData\Local\ntuserlitelist
Adware.OnlineIO, C:\ProgramData\Microleaves
Adware.OnlineIO, C:\ProgramData\Application Data\Microleaves
Adware.OnlineIO, C:\Users\All Users\Microleaves
Adware.OnlineIO, C:\Users\jtssh\AppData\Roaming\Microleaves
Adware.Yelloader, C:\Program Files (x86)\qdcomsvc


***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

PUP.Optional.Legacy, C:\Users\jtssh\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Mozilla Firefox.lnk - http:\\www.safesear.ch\?type=20161015-170-ff-sr


***** [ Tasks ] *****

PUP.Optional.Legacy, Traffic Exchange Updater
PUP.Optional.Legacy, Traffic Exchange Guard
PUP.Optional.Legacy, Online Application v2 Guardian
PUP.Optional.Legacy, Online Application Updater
PUP.Optional.Legacy, Online Application v2
PUP.Optional.Legacy, Online Application Guardian
PUP.Optional.Legacy, Online Application v2 Guard
PUP.Optional.Legacy, Online Application Guard
PUP.Optional.Legacy, Traffic Exchange Guardian
PUP.Optional.Amonetize, Component System\Component
PUP.Optional.OnlineIO, Traffic Exchange
PUP.Optional.OnlineIO, Online Application


***** [ Registry ] *****

PUP.Optional.Legacy, [Data] - HKCU\Software\Microsoft\Internet Explorer\Main | Search Page [http:\\www.safesear.ch\web\?type=20161015-170-sshome-ie-df&q={searchTerms}]
PUP.Optional.Legacy, [Data] - HKCU\Software\Microsoft\Internet Explorer\Main | Default_Page_URL [http:\\www.safesear.ch\?type=20161015-170-ie]
PUP.Optional.Legacy, [Data] - HKCU\Software\Microsoft\Internet Explorer\Main | Search Bar [http:\\www.safesear.ch\web\?type=20161015-170-sshome-ie-df&q={searchTerms}]
PUP.Optional.Legacy, [Data] - HKCU\Software\Microsoft\Internet Explorer\Main | IE11EdgeNotifyTime [駄蠻䛖Ǔ:\\www.safesear.ch\web\?type=20161015-170-sshome-ie-df&q={searchTerms}]
PUP.Optional.Legacy, [Data] - HKCU\Software\Microsoft\Internet Explorer\Search | Default_Search_URL [http:\\www.safesear.ch\web\?type=20161015-170-sshome-ie-df&q={searchTerms}]
PUP.Optional.Legacy, [Data] - HKCU\Software\Microsoft\Internet Explorer\Search | SearchAssistant [http:\\www.safesear.ch\web\?type=20161015-170-sshome-ie-df&q={searchTerms}]
PUP.Optional.Legacy, [Data] - HKCU\Software\Microsoft\Internet Explorer\SearchUrl | Default [http:\\www.safesear.ch\web\?type=20161015-170-sshome-ie-df&q={searchTerms}]
PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-1080822061-2706406846-2729724613-1001\Software\Microsoft\Windows\CurrentVersion\Uninstall\REOptimizer
PUP.Optional.Legacy, [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\REOptimizer
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Interface\{E7BC34A1-BA86-11CF-84B1-CBC2DA68BF6C}
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\TypeLib\{E7BC34A0-BA86-11CF-84B1-CBC2DA68BF6C}
PUP.Optional.Legacy, [Value] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext | DisableAddonLoadTimePerformanceNotifications
Adware.OnlineIO, [Key] - HKLM\SOFTWARE\Microleaves
PUP.Optional.InstallCore, [Key] - HKU\S-1-5-21-1080822061-2706406846-2729724613-1001\Software\csastats
PUP.Optional.InstallCore, [Key] - HKCU\Software\csastats
PUP.Optional.ProductSetup.A, [Key] - HKU\S-1-5-21-1080822061-2706406846-2729724613-1001\Software\PRODUCTSETUP
PUP.Optional.ProductSetup.A, [Key] - HKCU\Software\PRODUCTSETUP


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

PUP.Optional.Legacy, SearchProvider found: Norton Safe Search - nortonsafe.search.ask.com
PUP.Optional.SafeFinder, SearchProvider found: adfly.com - adfly.com
PUP.Optional.22ChromeEXT, Plugin found: User-Agent Switcher for Chrome - 

/!\ Please Reset the Chrome Synchronization before cleaning the Chrome Preferences: https://support.google.com/chrome/answer/3097271


*************************

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########

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