Bad Image error and zero byte dlls

[yoyoyojo]

Greetings,

I am getting a Bad Image file for two specific programs.

• I used to not get these errors
• The errors are for dll files
• The dll files will show date and time of recent boot and have zero byte
• The programs are Diablo 3 and Cosair Utility Engine
• I can reinstall both of the above applications and they will run, until reboot.
• CUE give me error every time and is a start-up app.
• Diablo 3 gives me error most of the time.
• Ran McAfee Anit Virus - no threats
• Ran Malware bytes, some threats found, removed, error still occurs.  All threats appear to have been related to chrome extensions
• Ran sfc scan, no errors
• Issue started about 3-4 months ago.  Unsure what if anything I installed at that time.
• System config does not appear to have any unknown services running at start-up
• Running Windows 10 64 bit

Please forgive me this is my first time posting for support on this forum.  Please point me to any rules for the proper way to ask for help.

[yoyoyojo]

Correction:  Impacted Cosair Utility Engine dll show zero byte and most boot date-time for when the error first occur.  Diablo 3 dlls show zero bytes and date-time for when the application was launched the first time the error occurred.

I suspect some malware is able to wipe out certain dlls when accessed.  Not sure.

 

[yoyoyojo]

Any help would be appreciated, even if it's help on how to proper ask for help ;-)

[kevinf80]

Hello yoyoyojo and welcome to Malwarebytes, Follow the instructions at this link and post the requested logs: https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Thank you, Kevin

[yoyoyojo]

Hi Kevin!

Thanks so much in advanced for your help.  Attached is the malware threat scan log and the FRST and Addition logs.

 

malware_threat_scan.txt

FRST.txt

Addition.txt

[kevinf80]

Thanks for those logs, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Post those logs, also let me know if there are any remaining issues or concerns... Thank you, Kevin....

fixlist.txt

[kevinf80]

Any progress..?

[kevinf80]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

[kevinf80]

Thread reopened at request of user...

[AdvancedSetup]

Topic reopened per request

[yoyoyojo]

After doing all the above procedures I reinstalled Corsair Utility Engine (CUE, start up app for keyboard).  After reboot the error returned.  From other research I found out McAfee is known to do this sort of thing for random applications.  So I reinstalled CUE again (to fix the impacted dlls) and put the impacted dlls on the exclusion list.  This appears to have resolved the problem.

I also did the same thing with the impacted Diablo 3 dll files.

In my research it was suggested an August Windows 10 update was partially to blame.

Please advise if I should continue with this process and provide updated logs. 

[kevinf80]

You mention "doing all the above procedures" I assume that is my previous set of instructions. If that is true can I see the produced logs.... Can you also tell me if you have any remaining issues or concerns. Adding the problem .dll files to the exclusion list appears to have worked for you, nice fix by the way...

[kevinf80]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!