The Usage Level Has Exceeded the Max Volume Allowed

[Chattan]

After a total hacking disaster I have had to completely reinstall Windows 7 from scratch. Malwarebytes Premium was installed and activated successfully before this occurred.

After re-install I find that it is now impossible to re-activate Malwarebytes Premium and I get an error message as follows

"The usage level has exceeded the max volume allowed. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again. If you continue to have trouble please contact Malwarebytes support for assistance."

I have cleaned out all temp folders and removed all trace of Malwarebytes from program files and the registry, and still the program will not activate.

What to do next?

No idea.

Need some help here...

Ian

Edited October 15, 2017 by Dashke
license key removed

[Porthos]

3 hours ago, Chattan said:

What to do next?

No idea.

Need some help here...

For licensing issues, you'll want to reach out to our online support at 

 https://support.malwarebytes.com/community/consumer/pages/contact-us

 

Usually, support will take 4/7 days or more since support is busier than normal at this time to get to your request.

 

[Chattan]

Porthos,

Many thanks. Exactly what I was looking for.

A big help.

Perfect.

Have a nice day in San Antonio!

Ian McGregor