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Web Protection Turning Off


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First sometime yesterday, and again at boot up this morning, I find Web Protection is turned off.
This doesn't exactly coincide with the latest Component package update, since that was at least 4 days ago as far as I can tell from scan reports.

Tbh, I didn't try turning it on except via the systray menu and seeing that didn't work then Restarted Malwarebytes Service to fix it.

Version Information: Malwarebytes 3.2.2.2029, Component package 1.0.212, Update package 1.0.3002.

Please see attachments for further information, thank you.

MB.jpg

FRST.txt

Addition.txt

mb-check-results.zip

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10 hours ago, dcollins said:

As of now, the best workaround is to entirely restart Malwarebytes or restart the computer

Thanks, dcollins. I thought I remembered there was a recommended workaround, just not exactly what it was. Not sure why I think to go into Services either... 

In any case, since the posting of the report, the problem hasn't recurred. So, for the time being at least, it seems to be neither as persistent nor as pervasive as the previous issue with protection modules turning off and refusing to be restarted.

 

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It's happened twice, here, since. Not so bad as I seem to recall from last time, and it's Web protection only.

Quit Malwarebytes and relaunch it works fine.

Although, one time I quit Malwarebytes just before system shutdown imagining it would start again with Windows. It didn't. Does that seem right?

 

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Couple of things can be done if the Web protection is not starting:

1. Reboot your machine.
OR
2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again.


As @dcollinsWe are aware of an issue with Web protection failing or not starting correctly and our next program update should fix that issue.

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@nikhils, thanks for the detailed instructions.

I usually take the Quit Malwarebytes route first, but, today, encountered an error upon attempting to relaunch it. I do have the Scan for Rootkits option switched on, so I'd guess "rootkit activity" unlikely. Not sure if the error, as identified, should affect Protections, but it did - as illustrated in attachments.

Anyway, System Reboot did appear to fix the problem. 

MB AR DDAD.jpg

MB Protections.jpg

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  • 1 month later...

Updates:

The latest update to Malwarebytes did fix the problem in this case, for me anyway. Thanks to all. :)
Web protection has turned off twice since then, but easily enough restarted by clicking Turn On on the pop up warning. Took three tries the second time, but it did work.

However, now, after a major update to Win 10 (what they call a "features" update), it's not working again. :blink: 
Oh, wait.. I did get Web protection to turn on again via the main interface, on the third attempt, so didn't need to go so far as Quit MB etc..

A fresh set of logs in order?

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40 minutes ago, TJM said:

This isn't fixed.  What is going on here?  This is the main reason to use anti-virus, protection from bad websites.  Come on already!

It is two topics you have posted to now. If you have issues please start your own topic so we can assist you. 

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  • 1 month later...
21 minutes ago, CCV said:

It's still doing it. Malwarebytes version: 3.3.1.218, which I installed only one or two days ago.

Quit and restart Malwarebytes worked ok this time.

Could you get a new set of logs, please.

Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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7 minutes ago, Porthos said:

There is a fix for that issue with Kaspersky doing this coming out in the next Malwarebytes CU release.

OK.. So it is Kaspersky. Good to know there is a fix on the way anyway. Cheers.

Edited by CCV
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