CCV Posted October 13, 2017 ID:1172250 Share Posted October 13, 2017 First sometime yesterday, and again at boot up this morning, I find Web Protection is turned off. This doesn't exactly coincide with the latest Component package update, since that was at least 4 days ago as far as I can tell from scan reports. Tbh, I didn't try turning it on except via the systray menu and seeing that didn't work then Restarted Malwarebytes Service to fix it. Version Information: Malwarebytes 3.2.2.2029, Component package 1.0.212, Update package 1.0.3002. Please see attachments for further information, thank you. FRST.txt Addition.txt mb-check-results.zip Link to post Share on other sites More sharing options...
dcollins Posted October 16, 2017 ID:1173178 Share Posted October 16, 2017 We believe we have identified the cause of this issue and a solution should be available in an upcoming update. As of now, the best workaround is to entirely restart Malwarebytes or restart the computer Link to post Share on other sites More sharing options...
CCV Posted October 17, 2017 Author ID:1173362 Share Posted October 17, 2017 10 hours ago, dcollins said: As of now, the best workaround is to entirely restart Malwarebytes or restart the computer Thanks, dcollins. I thought I remembered there was a recommended workaround, just not exactly what it was. Not sure why I think to go into Services either... In any case, since the posting of the report, the problem hasn't recurred. So, for the time being at least, it seems to be neither as persistent nor as pervasive as the previous issue with protection modules turning off and refusing to be restarted. Link to post Share on other sites More sharing options...
Fatcap Posted October 17, 2017 ID:1173492 Share Posted October 17, 2017 Same issue for me since 1hour.. Web protection is off and can't set it to On.. What's new? Link to post Share on other sites More sharing options...
CCV Posted October 23, 2017 Author ID:1175049 Share Posted October 23, 2017 It's happened twice, here, since. Not so bad as I seem to recall from last time, and it's Web protection only. Quit Malwarebytes and relaunch it works fine. Although, one time I quit Malwarebytes just before system shutdown imagining it would start again with Windows. It didn't. Does that seem right? Link to post Share on other sites More sharing options...
ParanoiaBoy Posted October 23, 2017 ID:1175180 Share Posted October 23, 2017 happened the same to me as well. Link to post Share on other sites More sharing options...
nikhils Posted October 25, 2017 ID:1175725 Share Posted October 25, 2017 Couple of things can be done if the Web protection is not starting: 1. Reboot your machine. OR 2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again. As @dcollinsWe are aware of an issue with Web protection failing or not starting correctly and our next program update should fix that issue. Link to post Share on other sites More sharing options...
CCV Posted October 30, 2017 Author ID:1177249 Share Posted October 30, 2017 @nikhils, thanks for the detailed instructions. I usually take the Quit Malwarebytes route first, but, today, encountered an error upon attempting to relaunch it. I do have the Scan for Rootkits option switched on, so I'd guess "rootkit activity" unlikely. Not sure if the error, as identified, should affect Protections, but it did - as illustrated in attachments. Anyway, System Reboot did appear to fix the problem. Link to post Share on other sites More sharing options...
CCV Posted December 15, 2017 Author ID:1191691 Share Posted December 15, 2017 Updates: The latest update to Malwarebytes did fix the problem in this case, for me anyway. Thanks to all. Web protection has turned off twice since then, but easily enough restarted by clicking Turn On on the pop up warning. Took three tries the second time, but it did work. However, now, after a major update to Win 10 (what they call a "features" update), it's not working again. Oh, wait.. I did get Web protection to turn on again via the main interface, on the third attempt, so didn't need to go so far as Quit MB etc.. A fresh set of logs in order? Link to post Share on other sites More sharing options...
Porthos Posted December 15, 2017 ID:1191713 Share Posted December 15, 2017 3 hours ago, CCV said: A fresh set of logs in order? YES, Please. Link to post Share on other sites More sharing options...
TJM Posted December 15, 2017 ID:1191723 Share Posted December 15, 2017 This isn't fixed. What is going on here? This is the main reason to use anti-virus, protection from bad websites. Come on already! Link to post Share on other sites More sharing options...
CCV Posted December 15, 2017 Author ID:1191727 Share Posted December 15, 2017 @Porthos I didn't notice until now that FRST logs " will be automatically collected by mb-check". Anyway, here we are... mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 15, 2017 ID:1191738 Share Posted December 15, 2017 31 minutes ago, CCV said: Anyway, here we are... Every shows as on in your logs. If it does it again just install MB over the top of what you have. https://downloads.malwarebytes.org/file/mb3 Link to post Share on other sites More sharing options...
Porthos Posted December 15, 2017 ID:1191739 Share Posted December 15, 2017 40 minutes ago, TJM said: This isn't fixed. What is going on here? This is the main reason to use anti-virus, protection from bad websites. Come on already! It is two topics you have posted to now. If you have issues please start your own topic so we can assist you. Link to post Share on other sites More sharing options...
CCV Posted December 15, 2017 Author ID:1191740 Share Posted December 15, 2017 9 minutes ago, Porthos said: If it does it again just install MB over the top of what you have. https://downloads.malwarebytes.org/file/mb3 Will do. Thank you. Link to post Share on other sites More sharing options...
CCV Posted February 8, 2018 Author ID:1213547 Share Posted February 8, 2018 It's still doing it. Malwarebytes version: 3.3.1.218, which I installed only one or two days ago. Quit and restart Malwarebytes worked ok this time. Link to post Share on other sites More sharing options...
Porthos Posted February 8, 2018 ID:1213551 Share Posted February 8, 2018 21 minutes ago, CCV said: It's still doing it. Malwarebytes version: 3.3.1.218, which I installed only one or two days ago. Quit and restart Malwarebytes worked ok this time. Could you get a new set of logs, please. Please use an Administrator account when doing the following, FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
CCV Posted February 8, 2018 Author ID:1213556 Share Posted February 8, 2018 26 minutes ago, Porthos said: Could you get a new set of logs, please. Certainly. Thank you. mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted February 8, 2018 ID:1213559 Share Posted February 8, 2018 8 minutes ago, CCV said: Certainly. Thank you. Oh, I see Kaspersky. There is a fix for that issue with Kaspersky doing this coming out in the next Malwarebytes CU release. Link to post Share on other sites More sharing options...
CCV Posted February 8, 2018 Author ID:1213563 Share Posted February 8, 2018 (edited) 7 minutes ago, Porthos said: There is a fix for that issue with Kaspersky doing this coming out in the next Malwarebytes CU release. OK.. So it is Kaspersky. Good to know there is a fix on the way anyway. Cheers. Edited February 8, 2018 by CCV Link to post Share on other sites More sharing options...
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