Malwarebytes 3.22 Ransomware Protection won't start

[leemer]

Ransomeware protection won't start.  It gives me notice that it is not started. I go to switch on, Malwarebytes sometimes reboots, sometimes lags spinning trying to boot the Ransomeware protection.  Ransomware Protection doesn't boot up.  Other protections are available. Why? 

[capair45]

This issue with Protection Layers being off has been around for awhile now.  There are many reports of different protection layers being off and users getting a "starting" message when trying to turn them on.  I, along with many other users, are experiencing this.  Most likely, you will be asked to supply logs and install the most current version.  For me, this was a temporary fix as 24 hours later the issue returned.  Hopefully, you will have a better result.

Someone will most likely be along soon to provide instructions.

[Firefox]

3 hours ago, leemer said:

Ransomeware protection won't start.  It gives me notice that it is not started. I go to switch on, Malwarebytes sometimes reboots, sometimes lags spinning trying to boot the Ransomeware protection.  Ransomware Protection doesn't boot up.  Other protections are available. Why? 

Hello and Welcome.... sorry your having issues.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
    

Thank You,

Firefox

[leemer]

Norton tells me FRST64 is not safe and it was removed.

[Porthos]

2 hours ago, leemer said:

Norton tells me FRST64 is not safe and it was removed.

Please disable norton for this test.

[leemer]

This is as requested.

Addition.txt

FRST.txt

mb-check-results.zip

[Porthos]

@leemer

Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3
Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)