Jump to content

Ran Update: MB now entirely uninstalled from my system. Lifetime License.


Recommended Posts

Hi, I ran the update for MB that came out recently, and upon restarting the program is entirely gone. There's only empty folders with an .OLD file remaining in the My Programs X86 directory. Now this is concerning because I was a grandfathered-in lifetime account from back in the day, and I don't want to just redownload and lose my license, but the MBam-check program is telling me that there is a directory but nothing installed.

What do I do to reclaim my lifetime license so I can reinstall? 

mb-check-results.zip

Edited by JadonP
check results zipfile.
Link to post
Share on other sites

Hello @JadonP

First of all we apologize for the issue you have been facing.

I would recommend you to download the latest product and have the protection from https://downloads.malwarebytes.com/file/mb3

When you had the license did you create a Malwarebytes Account? If you did your license will be visible in my account page.

If not then please Private Message me your email id user for purchase or some kind of cleverbridge reference number.

Thank you.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.