MB3 opens up all 'scrunched up'!

[str8shtr]

Hello,

Since the MS Creator update my MB3 opens with all the right hand side in a jumble  (screen grabs before and after). It vexes me that I have to expand it manually to be able to see and read the info it's offering. It also doesn't reopen where I place it on my desktop. So, is this a common issue or could this be a scaling issue. What ever the reason, is it possible to fix one or both, I can't figure it out.

Anyone else having this problem?

Please advise and cheers . . . . . . str8shtr

[str8shtr]

Here's a better example of the opening size:

[Firefox]

Could be a scaling issue for sure... have you tried a clean re-install?

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.2.2.2029 CU 1.0.212) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[str8shtr]

Hi Firefox,

Thanks for the response. I ran the 'mb-clean' tool to no avail, it still opens ''scrunched' (see attached new screen grab).

I ran all the diagnostics and the 'mb-check-results.zip' is attached.

Please advise.

Thanks again . . . . . . str8shtr

mb-check-results.zip

[Firefox]

What resolution are you running and what type of computer are you using?

[str8shtr]

Hi Firefox,

I'm running Win10 Pro 64bit on a tripe screen setup with 5760x1080@60Hz resolution. This is a self built rig. I have attached a Speccy text file for your edification.

DESKTOP-4CRS4V9.txt

[Firefox]

I am going to say it may have to do with the resolution your running, have you tired different resolutions to see if it helps.... that being said, lets go ahead and get a second opinion from a Malwarebytes staff person...

@dcollins @nikhils

[dcollins]

What's your DPI/screen magnification set to?

[str8shtr]

Hi Devin,

It's set @ 100%, recommended by Windows and only one other application does this as well - Roboform. It's not the end of the world. Besides, I have decided to do a complete clean install of W10 Pro 64bit on another SSD as I am seeing performance issues having my OS on a Samsung EVO m.2 NVme in an ASUS Maximus Code motherboard. Performance reduced by about 25% which is unacceptable. I believe when I get this done all will right itself. I say this because the last GPU update I did I failed to revert to a single screen prior to installing it. I now thinkl this may have a lot to do with the scaling issues in MB and Robo.

 

Thanks for reaching out, I will contact support if I have more issues. If so, will you leave this ticket open or will I be opening a new one, assuming the scaling issuer is still present?

Cheers . . . . . . . . . str8shtr