Browsers do not work

[ValterZ]

Dear Malwarebytes Team,

After using Malwarebytes on my computer (manifesting problem was some kind of a redirect virus) ALL browsers stopped working. I ran a number of anti-malware programs mentioned on this forum, some of them found and fixed one malware issue, some found none, but the browsers are still not working.

I am attaching a recent log files created by FRST scanner, since you ask them from others who had similar problems. (these log files were created after running several anti-malware programs)

I will be very thankful for any advise.

Regards,

ValterZ

Addition.txt

FRST.txt

[dcollins]

Can you please provide a full mb-check-results log as outlined in the thread below? This will give us some information on what Malwarebytes may be doing here

 

[ValterZ]

Thank you very much for contacting me!

In the meantime I got a bit impatient so I am running chkdsk right now and therefore cannot access the infected PC for logs. I will provide them as soon as possible.

With best regards,

Valter.

[ValterZ]

Dear Devin,

First off, I do not have C:\ProgramData\Malwarebytes Anti-Malware\Logs, I only have Quarantine there. I am attaching the log that was created yesterday and that lists the items quarantined during the scan when the browsers stopped working. I am also attaching mbam-check log and recent FRST and Addition

Thank you very much again,

Regards,

Valter.

CheckResults.txt

Addition.txt

FRST.txt

malwarebytes_report_incl_quarantine.txt

[ValterZ]

Dear Devin,

Latest update: after reading several topics on compatibility issues between MalwareBytes and Firefox, I just uninstalled the Malwarebytes... (Deleted everything in quarantine before that, just in case). Browsers are definitely unfrozen. So far no redirects either. However, if you see anything suspicious in my log files, please let me know.

With best regards,

Valter.

[dcollins]

Unfortunately the logs provided were for an older version, mb-check is what we needed from the linked post.