anti-ransomware stops on its own

[Davidtoo]

The Anti-ransomware in Malwarebytes has stopped several times on its own.  I reboot the computer and it is working again.  I also run Kaspersky Internet security, but have exclusions to ignore Malwarebytes...   Is there some possible malware stopping this service or ransomware lurking in the background?  Anybody know of another possible reason?

[nikhils]

Hello @Davidtoo

Can you please use the forum post below and send us the logs.

Thank you.

[Davidtoo]

Thanks.  Here is the Log file.

mb-check-results.zip

[Davidtoo]

I added some additional exclusions to Kaspersky which I saw on another post...maybe that will solve the problem?  Could Kaspersky have been interfering with Malwarebytes Anti-Ransom?  Kaspersky has its own... through its System Watcher.  I know Malwarebytes says you don't need another antivirus....but too many files Malwarebytes ignores, like email, until the malware becomes active and I would rather remove the malware before it become active.  That's one thing I like about Kaspersky... scans outlook's inbox before you open the mail.

[Davidtoo]

In case anybody from MB is looking at this post, I just used the malwarebytes clean tool and reinstalled.  It said to send the log...so here it is.  Not sure if this will work or not, but so far antiransomware turns off then restarts, then turns off again.

mb-clean-results.txt

[Davidtoo]

Well I guess the staff is busy here....so they never got to me, but I believe I may have fixed the problem by using the clean uninstall and reinstall.  My version changed from 2018  to 2029, so  far so good, so maybe the updated version was the key.

I'm not sure why the program did not update itself though... I thought that was supposed to be automatic.

 

[Firefox]

17 minutes ago, Davidtoo said:

Well I guess the staff is busy here....so they never got to me, but I believe I may have fixed the problem by using the clean uninstall and reinstall.  My version changed from 2018  to 2029, so  far so good, so maybe the updated version was the key.

I'm not sure why the program did not update itself though... I thought that was supposed to be automatic.

 

Yes a clean re-install usually solves a lot of issues... that being said, they are trying to collect logs so they can see what may be going to so they can fix the issue correctly.

thanks for the update though