capair45 Posted October 11, 2017 ID:1171738 Share Posted October 11, 2017 (edited) I know this has been an ongoing issue and it appears I've been bitten again. A few months ago my Protection Layer issue seemed to remedy itself on my MB Premium 3.2.2 has been running fine since. However, two days ago, I noticed the orange triangle on the system tray icon had returned and discovered Web Protection was off. Tried turning it on and got the "Starting" message with no results. I updated to the most current version, rebooted, and the problem was gone. However, this morning, I find the same issue. Malwarebytes Version: 3.2.2.2029 Component Package: 1.0.212 Update Package: 1.0.2992 mb-check-results.zip Edited October 11, 2017 by capair45 Spelling Correction Link to post Share on other sites More sharing options...
nikhils Posted October 11, 2017 ID:1171756 Share Posted October 11, 2017 Hello @capair45 Can you try running mb-clean from https://downloads.malwarebytes.com/file/mb_clean and letting it reinstall the latest version? Thanks! Link to post Share on other sites More sharing options...
capair45 Posted October 11, 2017 Author ID:1171800 Share Posted October 11, 2017 Actually, that's what I did two days ago after seeing the issue (I mentioned that in my first post. ). That version worked for a day and then the problem returned. I will, however, try the process again to see what happens. I will post back after giving the download and installation a bit of time. Thank you! Link to post Share on other sites More sharing options...
nikhils Posted October 11, 2017 ID:1171804 Share Posted October 11, 2017 Sounds good. We are seeing a few reports like this and are investigating from our end. Do let us know. Link to post Share on other sites More sharing options...
capair45 Posted October 11, 2017 Author ID:1171814 Share Posted October 11, 2017 I ran the mb-clean utility. After uninstall-reinstall It appears the Malwarebytes Version Number and the Component Package Number are the same as I posted earlier. The Update Package is 1.0.2995. I now have the most current version installed. For the moment the issue has resolved but it wasn't until several hours later that the problem reappeared. I will keep an eye on things and post back if the problem reoccurs. Thank you. mb-clean-results.txt Link to post Share on other sites More sharing options...
nikhils Posted October 11, 2017 ID:1171817 Share Posted October 11, 2017 Sounds good. Keep us posted. If you see the issue happen again please run the same tool FRST/mb-check and post the results here. Thank you. Link to post Share on other sites More sharing options...
capair45 Posted October 12, 2017 Author ID:1172015 Share Posted October 12, 2017 After all the steps yesterday, I woke this morning to again find Web Protection off. From the looks of the forum posts, this issue has reared its head again. Things were fine when I retired last night. MB runs a nightly scan at 2:00 am (which included a new update version). Perhaps this had something to do with the issue returning. Link to post Share on other sites More sharing options...
capair45 Posted October 13, 2017 Author ID:1172303 Share Posted October 13, 2017 I'm guessing there's nothing else that can be done with this problem except wait for the developers to determine why this problem has reoccurred. Am I correct in that assumption? I do, however, appreciate the help that is being offered to myself and others. Link to post Share on other sites More sharing options...
capair45 Posted October 13, 2017 Author ID:1172318 Share Posted October 13, 2017 Doing some other installation work that required a reboot. It seems that all protection layers are working now. Will keep an eye on things and see if this changes. Malwarebytes Version: 3.2.2.2029 Component Package Version: 1.0.212 Update Version: 1.0.3005 Link to post Share on other sites More sharing options...
dcollins Posted October 16, 2017 ID:1173181 Share Posted October 16, 2017 We believe we have identified the cause of this issue and should have a fix in an upcoming update. The best solution for now is to either reboot your computer, or restart Malwarebytes from the system tray by choosing Quit Malwarebytes and then relaunching Link to post Share on other sites More sharing options...
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