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If your having issues we can try and see what may be causing it....

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

Thank You,

Firefox

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Hi, a day or two ago I had a notification of an update to MB. As I was in the middle of something I assumed it would carry on in the background, but it may have terminated. Anyway, I now realise MB is no longer on my system. How can I reinstall it?  Windows says the FRST download above is from "unknown publisher" so I've been cautious.  Thanks.

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28 minutes ago, Albie said:

Hi, a day or two ago I had a notification of an update to MB. As I was in the middle of something I assumed it would carry on in the background, but it may have terminated. Anyway, I now realise MB is no longer on my system. How can I reinstall it?  Windows says the FRST download above is from "unknown publisher" so I've been cautious.  Thanks.

To re-install it simply download the latest installer from here: https://downloads.malwarebytes.com/file/mb3

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