MBAM subscription renewal issue

[BryanF]

So, my subscription to MalwareBytes Premium is to be renewed next month and while that's easy enough, there's a problem I've ran into... I'm unable to renew my subscription with new details when recently, I got a new bank card and second, the Malwarebytes site doesn't even know who I am as I'm prompted to sign in. I thought I made an account there the first time but upon making a new one, I have not received an email from the site telling me to verify it, and I even checked the Spam folder for it too but, not there.

Please help... as soon as you can, even though my subscription is set to be renewed in a months time and I don't want it to be renewed on an old bank card that doesn't work anymore. Thank you.

[Firefox]

Hello and welcome back... if you bought from Malwarebytes, then you can update your payment info with cleverbridge, you can contact them below.

You should contact cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com
Phone: +1-866-522-6855
Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, you can use the Malwarebytes Help Center HERE.

When you get the email Print it out

You may also try and look up your product info by using your registered email address HERE or HERE

If you need anything else, don’t hesitate to post.

Thanks

[BryanF]

Okay, I've sent Cleverbridge the quick message. Hope I get an answer plus solution to this. Thank you

[Firefox]

Your welcome...

[Knipper]

Hi BryanF,

You can also use the automated cleverbridge order lookup page.  They send you an email in just a few minutes. From that email you can click an "All Details"  link for order information including your license key.

The lookup link is: https://www.cleverbridge.com/?scope=cusecolp

[Firefox]

3 hours ago, Knipper said:

Hi BryanF,

You can also use the automated cleverbridge order lookup page.  They send you an email in just a few minutes. From that email you can click an "All Details"  link for order information including your license key.

The lookup link is: https://www.cleverbridge.com/?scope=cusecolp

That was included in post #2 above....

5 hours ago, Firefox said:

You may also try and look up your product info by using your registered email address HERE or HERE

 

[Knipper]

Hahaha... Sorry about that Firefox. I totally missed it in your post.

[Firefox]

No worries @Knipper your only trying to help....