Jump to content
BryanF

MBAM subscription renewal issue

Recommended Posts

So, my subscription to MalwareBytes Premium is to be renewed next month and while that's easy enough, there's a problem I've ran into... I'm unable to renew my subscription with new details when recently, I got a new bank card and second, the Malwarebytes site doesn't even know who I am as I'm prompted to sign in. I thought I made an account there the first time but upon making a new one, I have not received an email from the site telling me to verify it, and I even checked the Spam folder for it too but, not there.

Please help... as soon as you can, even though my subscription is set to be renewed in a months time and I don't want it to be renewed on an old bank card that doesn't work anymore. Thank you.

Share this post


Link to post
Share on other sites

Hello and welcome back... if you bought from Malwarebytes, then you can update your payment info with cleverbridge, you can contact them below.

You should contact cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com
Phone: +1-866-522-6855
Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, you can use the Malwarebytes Help Center HERE.

When you get the email Print it out

You may also try and look up your product info by using your registered email address HERE or HERE

If you need anything else, don’t hesitate to post.

Thanks :)

Share this post


Link to post
Share on other sites

Okay, I've sent Cleverbridge the quick message. Hope I get an answer plus solution to this. Thank you :)

Share this post


Link to post
Share on other sites
3 hours ago, Knipper said:

Hi BryanF,

You can also use the automated cleverbridge order lookup page.  They send you an email in just a few minutes. From that email you can click an "All Details"  link for order information including your license key.

The lookup link is: https://www.cleverbridge.com/?scope=cusecolp

That was included in post #2 above....

5 hours ago, Firefox said:

You may also try and look up your product info by using your registered email address HERE or HERE

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.