MBAM raansonware and web protection turning off

[BLWalker]

I'm running MBAM, version; 3.2.2.2018, Component Pkg Version; 1.0.207, Update Pkg Version; 1.0.2988, under Windows 8.1/64bit. I installed the program upgrade about a month and a half ago and except the minor problem of using the wrong product key initially to activate the premium version from the trial version which was readily corrected once I discovered my error the program has worked almost flawlessly. Unfortunately since last evening I'm getting the ransonware protection switching off 3 separate times and once for the web protection. Clicking on the buttons in the settings window only shows "starting" but never completes. If a I do a Windows reboot it seems to clear this but it doesn't appear to last and the features shut off again after an undetermined amount of time, nor is this correcting the problem for the long term. I see there is a new upgrade version, 3.2.2.2029 that was mentioned in another posting in this forums, does this new version address these problems. Thanks for any assistance!!!!!

[Firefox]

It certainly won't hurt to upgrade to the latest version... https://downloads.malwarebytes.com/file/mb3

If upgrading to the latest version, then please provide the logs mentioned below...

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
    

Thank You,

Firefox

[BLWalker]

Thanks for the quick response. I have attempted to download the Farbar Recovery Scan tool from the link you provided, but when I attempt to run it-(where I placed it on my desktop), Windows blocks it advising its a security issue. I have DL'ed this diagnostic utility previously without any problems. I was able to DL the MB-Check utility-(also previously used) and have the zip file results enclosed.  

mb-check-results.zip

[BLWalker]

I was able to use the FRST that I saved from back in early September to run that scan. Enclosed are the results.

 

 

Addition.txt

FRST.txt

mb-check-results.zip

[Firefox]

Thanks for the logs, I will have members of the team review them for you...

@dcollins or @nikhils

[BLWalker]

You're welcome and thanks!!!!

[dcollins]

Two things:

1. Can you run FRST again and make sure to check the box for the Addition information
2. Can you run mb-check when Web Protection or Ransomware Protection is in the broken state

[BLWalker]

When I ran the FRST scan the 1st time I did specifically notice the Addition.txt box was checked at that time, however I will run it again for you. I'm not sure if I can run the mb-check until those protection features switch off-it has only occurred 3-4 times in the past 2 days, and it did not occur at all yesterday at any time. The program worked perfectly yesterday, my regular daily scheduled threat scan-(8PM) last evening worked fine and found no problems. I went back thru my notes and found back in March of this year the same problem was occurring however it was doing it randomly and after a few days it stopped and I haven't had any problems till 2 days ago.. I didn't upgrade MBAM to 3.22 until around the end of August or early September. Can I manually disable web protection and ransonware and then run the mb-check, or does it have to be done when the program itself fails to load those features?  Thanks for the assistance!!!!!

 

FRST.txt

Addition.txt

[dcollins]

We would want the log specifically from when it fails to turn on automatically, because it should show us why it failed to turn on

[BLWalker]

The program has been working perfectly the past few days including the threat scans, without any problems. This is what occurred earlier this year for a couple days, then it stopped. I'm going to disregard for now since it appears to be working okay on its own, but if it would occur again, I'll do the scans at that time during the breakdown and get back to you at that time. Thanks for the assistance!!!