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Malwarebytes won't open or run


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I had this problem back in July 18, 2017. I posted here and the answer was very simple, but I can't find it.

Malwarebytes just stopped running about 2 weeks ago. The dashboard won't open. The funny thing was, one day that it wouldn't open, a notification appeared in the upper right of the screen saying 2 PUPS or threats were detected, then faded away before I could do anything. I've tried uninstalling Malwarebytes and reinstalling it several times, with a restart each time. The installation program runs, takes me to "Finish" then does not open. What next? I'm running a PC with Windows 10.

I'm not very technologically knowledgeable - I've seen answers with "ULPS" or rootkits and things mentioned - I don't know what they are. I also found that I don't know how to take a screenshot, so I hope there's a really easy solution...

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Hello and Welcome back...

BTW your other topic is located HERE

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

Thank You,

Firefox

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