Real protection turned off AGAIN, cannot turn on

[bbskip]

This happened once before- woke up during the night to find Real Protection (web protection) turned off and cannot be turned back on. Appeared to have happened after the latest scheduled scan. What is the fix this time?

[capair45]

Found the same issue on my Windows 10 machine a few days ago.  Web Protection is off and attempting to enable it results is the same "starting" issue that's been sticking its head up occasionally for quite some time now.  I'd been without that pesky problem for quite awhile and thought it had been permanently resolved.

[capair45]

I ran the MB clean-up tool and installed the latest version (MB Version 3.2.2.2029 : Package Version 1.0.2985).  This seems to have corrected the Protection Layer issue for me.  If your versions are different, you might want to give the clean-up tool a go.

[Firefox]

Hello and Welcome @bbskip

Latest version right now is version 3.2.2.2029 with CU 1.0.212 (you can find your version number under the Settings -> About tab) If your not on that version simply download the installer from here: https://downloads.malwarebytes.com/file/mb3

That being said, if you are still having issues, please provide the logs below so someone can read through them to see what may be going on.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

Thank You,

Firefox

Edited October 10, 2017 by Firefox
Corrected CU version number

[bbskip]

File attached.

mb-check-results.zip

[dcollins]

@bbskip thanks for the logs. Can you please follow the details below so we can get some more advanced logs?

1. Open Malwarebytes
2. Navigate to Settings -> Application
3. Turn on Event Log Data
4. Navigate to Settings -> Protection
5. Attempt to turn on Web Protection
6. Wait 30 seconds
7. Run mb-check again and upload the new logs

[bbskip]

File attached. Web protection would still not stay on.

mb-check-results.zip

[dcollins]

Can you please leave all settings as they are, then reboot and wait 5 minutes to verify Web Protection hasn't started. Then run mb-check again and upload new logs? Thanks!

[bbskip]

Rebooted. All protections are running now.