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Real protection turned off AGAIN, cannot turn on

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Found the same issue on my Windows 10 machine a few days ago.  Web Protection is off and attempting to enable it results is the same "starting" issue that's been sticking its head up occasionally for quite some time now.  I'd been without that pesky problem for quite awhile and thought it had been permanently resolved.

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I ran the MB clean-up tool and installed the latest version (MB Version : Package Version 1.0.2985).  This seems to have corrected the Protection Layer issue for me.  If your versions are different, you might want to give the clean-up tool a go.

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Hello and Welcome @bbskip

Latest version right now is version with CU 1.0.212 (you can find your version number under the Settings -> About tab) If your not on that version simply download the installer from here: https://downloads.malwarebytes.com/file/mb3

That being said, if you are still having issues, please provide the logs below so someone can read through them to see what may be going on.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

Thank You,


Edited by Firefox
Corrected CU version number
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