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DougXbr

MB 3.22 Always restarting

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After i download the version 3.22, setup start, ask for restart to finish the instalation, but when finish the restart, setup open ask for restart.... and it be a infinite looping, i want use mb again but i can't install it, i will attach here the log files > mb-check, addition and FRST

mb-check-results.txt

Addition.txt

FRST.txt

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@DougXbr

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you including backing up your key and reactivating.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

 

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Hello @DougXbr

Can you please try this.

1. Open your Registry and check for the following key:  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1

2. Delete the whole key.

3. Now install Malwarebytes 3.2.2

Please let me know if that worked.

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