kvic Posted October 7, 2017 ID:1170795 Share Posted October 7, 2017 What is the process of renewing my subscription ,I clicked the renew box in the program about 4 hours ago and I am still waiting for a new key ,I have received a Subscription reinstated email but that is all. Link to post Share on other sites More sharing options...
kvic Posted October 8, 2017 Author ID:1170943 Share Posted October 8, 2017 Someone anyone I kind of knew it was a mistake to renew ???? Link to post Share on other sites More sharing options...
Porthos Posted October 9, 2017 ID:1170982 Share Posted October 9, 2017 On 10/7/2017 at 6:16 PM, kvic said: Subscription reinstated The original key should still work. Link to post Share on other sites More sharing options...
kvic Posted October 9, 2017 Author ID:1171036 Share Posted October 9, 2017 (edited) Well it doesn't it just came up today that it expires today. I sent a email to the billing company to see what if anything they know. And if I click the renew button now it say's Close call Thank you Thanks for sticking with us! We won't let you down. Now go enjoy your online experience with peace of mind. We'll be protecting you every step of the way. Edited October 9, 2017 by kvic add Link to post Share on other sites More sharing options...
kvic Posted October 9, 2017 Author ID:1171055 Share Posted October 9, 2017 So I get a response from the billing company they send me a invoice with the same key I have been using ,so I deactivate the key in use now ,insert the one they gave me and it still says expires today. Link to post Share on other sites More sharing options...
Firefox Posted October 9, 2017 ID:1171056 Share Posted October 9, 2017 Sorry your having issues. You should contact cleverbridge..... If you lost your ID and License Key then send an email to: cs@cleverbridge.com cs@cleverbridge.com Phone: +1-866-522-6855 Monday - Friday: 8:00 AM - 8:00 PM (CST) Thanks Link to post Share on other sites More sharing options...
kvic Posted October 9, 2017 Author ID:1171069 Share Posted October 9, 2017 45 minutes ago, Firefox said: Sorry your having issues. You should contact cleverbridge..... If you lost your ID and License Key then send an email to: cs@cleverbridge.com cs@cleverbridge.com Phone: +1-866-522-6855 Monday - Friday: 8:00 AM - 8:00 PM (CST) Thanks Ok one more time ,on Saturday I hit the renew button in Malwarebytes because it was going to expire in 3 days ,cleverbridge sent me a email stating " Subscription for Malwarebytes Anti-Malware Premium has been reinstated" and that is all ,yesterday I sent them a email stating I did not receive a invoice and new key ,I say new key because last year when I renewed it on my invoice was a new key. Now today they respond with a invoice and key BUT the key is the same one that I used last year when I renewed. Link to post Share on other sites More sharing options...
Firefox Posted October 9, 2017 ID:1171081 Share Posted October 9, 2017 Once again, cleverbridge is the only ones that can help you with this... your key should not change.... if it is still showing expired and you updated, they are the only ones that can help besides MB Support... I say call cleverbridge on the phone I supplied otherwise you need to contact MB support. Contact Malwarebytes Support Link ->>RIGHT HERE<<- Link to post Share on other sites More sharing options...
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