hiflyer15 Posted October 7, 2017 ID:1170680 Share Posted October 7, 2017 I have now downloaded, installed, done a clean removal and a re-installation of the Malwarebytes 3.2.2.2029 Application several times. I have done the installation with "Run as Administrator." Each time, it appears the installation works correctly. But when I click on the Malwarebytes icon, nothing happens. When I check the Task Manager, the only part of Malwarebytes that seems to be working is the Malwarebytes System Tray application. None of the other parts of the software seem to have been installed. Does anyone have any ideas what the problem could be? mb-check-results.zip Link to post Share on other sites More sharing options...
hiflyer15 Posted October 7, 2017 Author ID:1170701 Share Posted October 7, 2017 Addition.txt FRST.txt mb-check-results.zip Link to post Share on other sites More sharing options...
LeeK Posted October 7, 2017 ID:1170708 Share Posted October 7, 2017 Same results as hiflyer15. Several tickets with tech support. Last reply was to modify Norton Security which was done. No change. Did another clean and install on 3/7. No change. Getting incompatible message under task manager. This problem started about 9/21/17. Link to post Share on other sites More sharing options...
hiflyer15 Posted October 8, 2017 Author ID:1170920 Share Posted October 8, 2017 This is getting ridiculous. I have only been able to run the version 2.xx ever since I purchased the license on March 6th, 2017. I started a support request within days of my purchase, but that was unsuccessful. Now with your latest updates, version 2.xx won't function anymore. Consequently, I no longer have any version of your software that functions. I feel that I have been totally ripped off as you are apparently selling a flawed product. This is completely unacceptable!!!!!!!!! Link to post Share on other sites More sharing options...
Porthos Posted October 9, 2017 ID:1170980 Share Posted October 9, 2017 @dcollins@nikhils Link to post Share on other sites More sharing options...
nikhils Posted October 9, 2017 ID:1171153 Share Posted October 9, 2017 Hello @hiflyer15 What happens when you try and launch Malwarebytes 3.2.2 in the safe mode? Does the program function correctly in the Safe mode? Thanks. Link to post Share on other sites More sharing options...
hiflyer15 Posted October 10, 2017 Author ID:1171256 Share Posted October 10, 2017 Will not launch in safe mode either Link to post Share on other sites More sharing options...
nikhils Posted October 10, 2017 ID:1171257 Share Posted October 10, 2017 Hi @hiflyer15 Can you please try something. 1. Boot into safe mode. 2. Get mb-clean tool from : https://downloads.malwarebytes.com/file/mb_clean 3. Run the tool in the safe mode and clean up everything. 4. Tool will ask you to reboot . 5. Reboot back into the safe mode and manually run the 3.2.2.2029 installer again and see if you can run the program. Link to post Share on other sites More sharing options...
hiflyer15 Posted October 10, 2017 Author ID:1171287 Share Posted October 10, 2017 Still doesn't work Link to post Share on other sites More sharing options...
dcollins Posted October 10, 2017 ID:1171392 Share Posted October 10, 2017 These logs show that you have MBAM2.x installed. Can you please try using mb-clean again from https://downloads.malwarebytes.com/file/mb_clean to remove MBAM2.x and install MB3? Once done, if things aren't working, please re-run both FRST and mb-check to gather new logs Link to post Share on other sites More sharing options...
hiflyer15 Posted October 13, 2017 Author ID:1172406 Share Posted October 13, 2017 Still doesn't work. mb-check-results.zip Addition.txt FRST.txt Link to post Share on other sites More sharing options...
hiflyer15 Posted October 21, 2017 Author ID:1174773 Share Posted October 21, 2017 Big surprise. Silence, just like in March! It has been 8 days!! Poor support. Would not recommend to anyone!!!!!!! Link to post Share on other sites More sharing options...
Porthos Posted October 21, 2017 ID:1174791 Share Posted October 21, 2017 (edited) 1 hour ago, hiflyer15 said: Big surprise. Silence, just like in March! It has been 8 days!! Poor support. Would not recommend to anyone!!!!!!! The forum does not work like a live chat room and staff work M-F (3 people mainly). That being said. Let's add exclusions to Your AV. Add BD to the MB exclusions as well. I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe C:\Windows\system32\Drivers\farflt.sys C:\Windows\System32\drivers\mbae64.sys C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\MBAMChameleon.sys C:\Windows\System32\drivers\MBAMSwissArmy.sys C:\Windows\System32\drivers\mwac.sys Also please exclude the following folders too: (The complete folder) C:\Program Files\Malwarebytes\Anti-Malware C:\ProgramData\Malwarebytes\MBAMService Next Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again) Edited October 21, 2017 by Porthos Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 21, 2017 ID:1174842 Share Posted October 21, 2017 To Hiflyer15. You indicated that you tried running the program in Safe mode. But had no luck. Was there any sort of error message at all ? If and when there are error mesages, or any sort of "message" it is so key to know the full text of it. It appears that the pc has also BitDefender and apparently also Zone Alarm from Checkpoint. which may or may not be interfering. But since you could not run Malwarebytes in Safe mode, then the odds are quite high there is a serious malware infection on-board. I am moving your Thread to the Malware removal help section. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 21, 2017 ID:1174844 Share Posted October 21, 2017 This Thread is for Hiflyer15 only. The advice is for Hiflyer15 only. @Hiflyer15 I would like for you to close all open work files ( if any) are open or running. Before doing what is listed on the link listed below. Disregard the title or description of that article. I would suggest you do what is listed on this link and then let me know all the results. There will be more to do afterwards. Please do know I am not on 24 x 7. This special tool run is the first step. Thank you for your patience in advance. One other point and request: When reporting back on results, I need to have all full details, on what worked. What did not work. And I especially need to have full text of any and every Error or crash or abort message. And kindly no short one-liners like "didn't work". Thank you. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 24, 2017 ID:1175571 Share Posted October 24, 2017 @hiflyer15 How is it going ? Did you see my reply ? Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 27, 2017 ID:1176610 Share Posted October 27, 2017 Are you still with us? This topic will be closed soon if we do not hear back from you. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 29, 2017 ID:1177092 Share Posted October 29, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Recommended Posts