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Virus in pc and i cant remove it or open most programs

Bed

By Bed
in Resolved Malware Removal Logs

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Bed

Bed

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Hi i think i have a virus on my pc but i did not download anything and it stated 3 days ago and i cant open any antiviruses that i tryed and i cant download some tool kits. My mic also wont stop muting and im not in admin mode  i also have this weird file that i never seen named sysWOW64 in the windows folder. Please help thank you so much

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kevinf80

kevinf80

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Check for and delete untrusted root CA certificates:
 
  • Select Windows key and R key together,,
  • In the Run dialog box type MMC, and then click OK.
  • The Microsoft Management Console (MMC) appears.
  • In the MMC, on the Console menu, click File then Add/Remove Snap-in....
  • In the Add or Remove Snap-in dialog box, click Certificates, and then click Add.
  • In the Certificates snap-in dialog box, click My User Account, and then click Finish.
  • click OK on Add or Remove Snap ins.
  • Expand the Certificates Current User node by double click
  • Expand UnTrusted Certification by double click
  • Double Click Certificates Trust List.
  • The details pane appears, showing all of the root CA certificates that are currently untrusted.

If there are untrusted Certificates listed for Malwarebytes or any other Security Programs delete them all....

 

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kevinf80

kevinf80

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Ok, transfer FRST64.exe to your Flashdrive. When complete do the following:

From your Desktop select the start Flag (bottom lefthand corner of screen)

Hold down the "Shift key" of your keyboard, keep it down and select "Restart"


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Your PC should open to the "Choose an Option" window.... release shift key.


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From that window select "Troubleshoot"


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From the next window select "Advance Options"


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From that Window select "Command Prompt"

Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open......

Continue with the following:
 
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type E:\frst64 or E:\frst depending on your version. Press Enter
  • Note: Replace letter E with the drive letter of your flash drive. <<<----vey important
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. You will need to boot back to Normal windows to post the log, or if applicable do that action from a spare PC...
  • To boot back to windows, type exit at the prompt and hit enter
  • Please copy and paste or attach FRST log to your reply.


Thanks,

Kevin...
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kevinf80

kevinf80

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Save the attached file fixlist.txt to your flash drive, same place as FRST.
Now please enter System Recovery Options as you did to get the log.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Next,

Boot back to normal windows,

Run FRST from your Desktop, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

fixlist.txt

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