Ainsley Posted October 6, 2017 ID:1170331 Share Posted October 6, 2017 If I run a custom scan on a folder containing, for example, 10 files, the scan reports "items scanned" as around 500 ( it varies). This only seems to be happening recently (an update?). is this the corre ct behaviour? Example attached - this folder had 11 files in it. I presume its scanning some other area of the PC by default at the same time but would be good to understand this. Thanks Link to post Share on other sites More sharing options...
nikhils Posted October 6, 2017 ID:1170350 Share Posted October 6, 2017 Hello @Ainsley This is usually caused by our "linking engine" which means if we find a file that may be related to other files, we also scan those other files. However if you run mb-check from https://downloads.malwarebytes.com/file/mb3_check and upload the zip file it creates, we can take a look Link to post Share on other sites More sharing options...
Ainsley Posted October 6, 2017 Author ID:1170359 Share Posted October 6, 2017 Is it ok to post the file here? Link to post Share on other sites More sharing options...
Firefox Posted October 6, 2017 ID:1170362 Share Posted October 6, 2017 11 minutes ago, Ainsley said: Is it ok to post the file here? It is fine to post the mb-check results file here, there is no issue with that... Thanks Link to post Share on other sites More sharing options...
Porthos Posted October 6, 2017 ID:1170363 Share Posted October 6, 2017 11 minutes ago, Ainsley said: Is it ok to post the file here? Yes Link to post Share on other sites More sharing options...
Ainsley Posted October 6, 2017 Author ID:1170419 Share Posted October 6, 2017 (edited) attached thanks mb-check-results.zip Edited October 6, 2017 by Ainsley Link to post Share on other sites More sharing options...
Ainsley Posted October 15, 2017 Author ID:1172918 Share Posted October 15, 2017 On 06/10/2017 at 7:08 PM, nikhils said: Hello @Ainsley This is usually caused by our "linking engine" which means if we find a file that may be related to other files, we also scan those other files. However if you run mb-check from https://downloads.malwarebytes.com/file/mb3_check and upload the zip file it creates, we can take a look @nikhils Any chance you could have a look at the file? Thanks Link to post Share on other sites More sharing options...
Porthos Posted October 15, 2017 ID:1172941 Share Posted October 15, 2017 @Ainsley The BFE service is part of your issue here, so let's work on getting that fixed. Can you try the steps below please: Press Windows Key + R to bring up the run dialog In the dialog that comes up, type regedit and click Ok Accept the UAC prompt if it shows up In Regedit, on the left side, double click the folders to navigate to the following path HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BFE Right click on BFE on the left side and choose Export Save the key somewhere you can access it later Right click BFE on the left side again, and choose Delete then click Yes on the popup If you get an error about this, try rebooting into Safe Mode and performing all of these steps. Then reboot back to normal mode before continuing Reboot your computer Run the fixit from Microsoft again: https://support.microsoft.com/en-us/help/17613/automatically-diagnose-and-fix-problems-with-windows-firewall Reboot your computer Link to post Share on other sites More sharing options...
Ainsley Posted October 17, 2017 Author ID:1173537 Share Posted October 17, 2017 Followed all those steps but MB is still scanning over 500 files even when I only ask it to scan 1!. Any further help appreciated Link to post Share on other sites More sharing options...
Porthos Posted October 17, 2017 ID:1173663 Share Posted October 17, 2017 Post a new set of logs, please Link to post Share on other sites More sharing options...
Ainsley Posted October 18, 2017 Author ID:1173838 Share Posted October 18, 2017 Attached, thanks mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted October 18, 2017 ID:1173846 Share Posted October 18, 2017 22 hours ago, Ainsley said: MB is still scanning over 500 files even when I only ask it to scan 1!. Any further help appreciated @dcollins Link to post Share on other sites More sharing options...
dcollins Posted October 18, 2017 ID:1173952 Share Posted October 18, 2017 Most likely this is part of our "linking engine". That is, when we scan a file, it may cause us to look in other locations based on some properties of that file. Can you private message me the file that you're scanning so I can try to replicate and see what's going on? Link to post Share on other sites More sharing options...
dcollins Posted October 19, 2017 ID:1173991 Share Posted October 19, 2017 We believe we have found the issue here and are looking into a resolution. There is nothing wrong here, so you can safely ignore this. Thanks for letting us know! Link to post Share on other sites More sharing options...
Ainsley Posted October 19, 2017 Author ID:1174192 Share Posted October 19, 2017 Brilliant thanks - I'll await the update! Link to post Share on other sites More sharing options...
Ainsley Posted November 10, 2017 Author ID:1181211 Share Posted November 10, 2017 Just FYI- I updated to the new version but the multiple files issue isn't resolved. thanks Link to post Share on other sites More sharing options...
dcollins Posted November 10, 2017 ID:1181232 Share Posted November 10, 2017 (edited) Correct, this issue was not addressed in our most recent update as it's mostly a cosmetic thing. For reference, what's actually happening here is that we're not only scanning your single file, but also your chrome extensions as it's something new we added in 3.2.2. we will be removing the extra, unrequested scans in the future Edited November 10, 2017 by dcollins Link to post Share on other sites More sharing options...
Ainsley Posted November 11, 2017 Author ID:1181414 Share Posted November 11, 2017 No problem in that case. Will wait for the fix just never been clear what caused this. Thanks Link to post Share on other sites More sharing options...
Ainsley Posted November 11, 2017 Author ID:1181441 Share Posted November 11, 2017 Just one query, actually. Why is it scanning Chrome extensions when I'm not custom scanning anything to do with Chrome? It's not even open. Thanks Link to post Share on other sites More sharing options...
dcollins Posted November 12, 2017 ID:1181876 Share Posted November 12, 2017 @Ainsley this is unintended behavior that we need to address. We added the extra Chrome scanning in 3.2.2 but didn't remove it from the custom scan options. Link to post Share on other sites More sharing options...
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