Unable to connect to license server

[ROAMERNZ]

I have the same issue.. not only did it expire before Time, but I renewed anyway .. still no good. 

Tried to set up an account .. did not work.

tried raising a ticket .. did not work

other computers ok .. so far it only affects one (multiple pc licence)

something is amiss with the licence server .. I think

[dcollins]

@ROAMERNZ if only one computer is having the issue and the others are fine, that would suggest the issue is with that computer, not the server. Out of curiosity, what country are you in? I wonder if that has something to do with it

That being said, I've reached out to our internal teams to check our server logs and see if they can identify any potential issues.

Edited October 4, 2017 by dcollins

[ROAMERNZ]

i'm in New Zealand.

checked pc, there has been no new updates or changes to the computer.. all pc's run on the same network

so if nothing has changed.. why would MB premium suddenly not communicate with the server?  

MB was recently updated though

[ROAMERNZ]

sadly no.. problem still exists.. it seem as if payment is not going through.. clicked the update payment from within Malwarebytes.. it say payment was made but there is no revcord of any activity in my paypal acvcount.  

https://store.malwarebytes.com/342/?scope=subscriptionchangepayment&id=*deleted by me*

furthermore it seem to be confused about the date as per below (auto payment was set up) though I did send an update like I said...

Change payment option for your subscription #Sxxxxxxxxxx

You have successfully updated your payment details for your subscription. You will receive an email with further information about your payment at the appropriate time.

On 28/09/2017 you will be charged AU$  29.95 by cleverbridge using the same contact and billing information on file for Malwarebytes Anti-Malware Premium.

 

[ROAMERNZ]

I don't like this way of paying it goes against normal procedure where you get forward to pay pal and pay from within pay pal, it also talks about a shopping cart... ther wasd no shopping cart.. once you click the "update payment you get the post I made above.. something is not right

 

Change payment option for your subscription #Sxxxxxxxxx

Please review your data and update your subscription.

Payment details

Please review your payment details:

Payment option:

PayPal

You have issued cleverbridge AG authorization to process payments according to the PayPal billing agreement. The amount displayed in the shopping cart will be deducted automatically from your PayPal account after submitting an order.

Please click the following button to update the payment option or to process the payment for your subscription.

• 100% Satisfaction Guarantee
• 30-day Money-Back Guarantee
• Lowest Renewal Price Guarantee

100% Satisfaction Guarantee

• 30-day Money-Back Guarantee We offer a full, no-questions-asked refund, if you’re not completely satisfied with your Malwarebytes product within 30 days of purchase.
• Lowest Renewal Price Guarantee You won’t pay more than the full retail price at the time of your original purchase when you renew your active subscription of Malwarebytes*. Great protection, same great price.

*Subject to the Malwarebytes Lifecycle Policy

• 100% Satisfaction Guarantee
• 30-day Money-Back Guarantee
• Lowest Renewal Price Guarantee

100% Satisfaction Guarantee

• 30-day Money-Back Guarantee We offer a full, no-questions-asked refund, if you’re not completely satisfied with your Malwarebytes product within 30 days of purchase.
• Lowest Renewal Price Guarantee You won’t pay more than the full retail price at the time of your original purchase when you renew your active subscription of Malwarebytes*. Great protection, same great price.

*Subject to the Malwarebytes Lifecycle Policy

• 100% Satisfaction Guarantee
• 30-day Money-Back Guarantee
• Lowest Renewal Price Guaranteee

100% Satisfaction Guarantee

• 30-day Money-Back Guarantee We offer a full, no-questions-asked refund, if you’re not completely satisfied with your Malwarebytes product within 30 days of purchase.
• Lowest Renewal Price Guarantee You won’t pay more than the full retail price at the time of your original purchase when you renew your active subscription of Malwarebytes*. Great protection, same great price.

*Subject to the Malwarebytes Lifecycle Policy

<a target="_blank" href="https://store.malwarebytes.com/342/?scope=opsecurity&id=diIISE4Xj4"><img border="0" src="/images/en/logoTlsSecuredLarge.png" /></a>

[ROAMERNZ]

My host file is still in its original state... unchanged from default... not the issue for me

[dcollins]

Since the other issue was solved, I moved your post out so we can keep troubleshooting. Can you please provide the logs mentioned here:

 

[ROAMERNZ]

Here they are, btw, problem remain.. but note that the MB store web interface say I have paid but nothing has been debited at paypal.. this to me indicate a licence server issue as it is not MBAM that has the issue, it is simply noting payment has not been made.  Seems to me that the interface between MB store and paypal have an issue.. cheers

mb-check-results.zip

FRST.txt

Addition.txt

[ROAMERNZ]

so no solutions? I guess i have to find another program?

[dcollins]

Can you PM me the reference number for your purchase?