motoko Posted October 5, 2017 ID:1169947 Share Posted October 5, 2017 I have MWB and AVG Internet protection on my machines and there was another update to AVG. After the update, it needed to reboot. It did it twice and then was in "passive" mode. When I went to switch it on, AVG wouldn't start as I needed to uninstall MWB as my av program. I exited MWB and then got AVG to be active, and then restarted MWB, all seems to be working for now. AVG support (ugh) is clueless as to what happened. Just a fyi incase you encounter this. Link to post Share on other sites More sharing options...
merrittlayne Posted October 5, 2017 ID:1169960 Share Posted October 5, 2017 If you just installed MWB, it came with 15 days free of their paid product. That means that you were running 2 full time virus pkgs. Same thing happened to me and had to delete MWB. Now trying to find a download for MWB free without the trial. In your case, if the trial is running, having 2 run at the same time is not good,. Link to post Share on other sites More sharing options...
Firefox Posted October 5, 2017 ID:1169974 Share Posted October 5, 2017 The download for the Premium is the same for the Trial and Free. After the 14 day trial, it will revert to the Free version. If you want to stop the trial simply go to the About Tab and click on End Trial. https://downloads.malwarebytes.com/file/mb3 Link to post Share on other sites More sharing options...
alisp Posted October 5, 2017 ID:1169986 Share Posted October 5, 2017 Is this because AVG appear to be moving towards antimalware in addition to antivirus? Link to post Share on other sites More sharing options...
Firefox Posted October 5, 2017 ID:1169990 Share Posted October 5, 2017 This is a common tactic used by many antivirus programs/software to help prevent possible conflicts, rather than trying to solve a possible conflict they rather you simply remove the other product. There is no known issues between AVG and MB3 at this time that I am aware of. Link to post Share on other sites More sharing options...
motoko Posted October 5, 2017 Author ID:1170006 Share Posted October 5, 2017 Just for clarification, I have a license for MWB and AVG, and have had it for several months. I just updated my laptop and the same thing happened, only I exited MWB, did the AVG update, rebooted twice, and no conflict, yet. However the AVG scan is choppy and slow, and I am using a SSD. Link to post Share on other sites More sharing options...
Firefox Posted October 5, 2017 ID:1170022 Share Posted October 5, 2017 It may help if you add exclusions into your AVG for Malwarebytes files as mentioned in the KB Article below. https://support.malwarebytes.com/docs/DOC-1123 Link to post Share on other sites More sharing options...
motoko Posted October 8, 2017 Author ID:1170970 Share Posted October 8, 2017 Hello again. I added MWB to the exception area of AVG and that seems to be working, although I can't find all the files to add as it is quite poor to do a search. I also added AVG to MWB exception area as well. While this may do in my protection, I can always delete one or the other. AVG STILL insists that MWB is an AV software and as such will conflict, causing AVG to revert to passive mode, and real time protection in MWB to be turned off or something else. IMHO, AVG could care less. They stated to me to use one or the other. AVG tech support is no more, unless you pay them. Link to post Share on other sites More sharing options...
slack7639 Posted October 10, 2017 ID:1171521 Share Posted October 10, 2017 I use Avast Free. I do not notice any conflict between it and MB. I have had to add a couple of things to the Exceptions for Avast, but not MB. Tests show that Avast is slightly better than AVG: AV-Comparatives - Independent Tests of Anti-Virus Software - Detection Tests . . . http://www.av-comparatives.org/detection-test/ AV-Comparatives - Independent Tests of Anti-Virus Software - Real World Protection Test Overview . . . http://www.av-comparatives.org/dynamic-tests/ Virus Bulletin . . . Has a cool scatter-graph at the bottom . . . https://www.virusbulletin.com/virusbulletin/2017/08/vb100-comparative-review/ Link to post Share on other sites More sharing options...
motoko Posted October 11, 2017 Author ID:1171567 Share Posted October 11, 2017 FireFox... Just as an FYI, I added what was on the list to AVG as to "exclusions." I closed the program, rebooted and then opened AVG again and guess what... It was still in passive mode, and won't go into active mode UNLESS I uninstall MWB. I an running WIN7 Enterprise, 32gb of ram, all updates are current. Since AVG now has an extreme dislike of me because I called them out on their boondoggle, I doubt they will even talk to me once they figure out it is me in the live chat. I don't even know if they have a forums section on their web site. Couldn't find it. Unless you or anyone else have any other suggestions, I guess that I will be looking for a different AV program. One that won't screw the pooch with MWB! Link to post Share on other sites More sharing options...
dcollins Posted October 11, 2017 ID:1171872 Share Posted October 11, 2017 Can you go to Settings -> Application in Malwarebytes and near the bottom, under Windows Action Center, set the option to Never register Malwarebytes in the Windows Action Center. Then you should be able to get AVG out of Passive mode Link to post Share on other sites More sharing options...
Archie Posted October 12, 2017 ID:1172061 Share Posted October 12, 2017 Thank you dcollins, this worked for me (I have Malwarebytes AM Premium) Link to post Share on other sites More sharing options...
ndiri Posted October 13, 2017 ID:1172472 Share Posted October 13, 2017 I've tried Avast and AVG free versions with Malwarebytes Premium in the last couple of days. Both go into Passive Mode and won't function with Malwarebytes even with the Windows Action Center box changed to Never.... AVG free was working for the last year, but with it's recent update, it doesn't. I was going to try a paid version of one of them, but it looks like they won't work either. What should I get for anti-virus protection? Link to post Share on other sites More sharing options...
alisp Posted October 13, 2017 ID:1172478 Share Posted October 13, 2017 What's Passive Mode? I have AVG Internet Security (when it doesn't revert to AVG Free!), which was working fine with Malwarebytes Premium until they updated it to give the AVG ZEN dashboard. I think it's since then that I've been having all the trouble. Worth noting that AVast! bought AVG last year, so the two products may be converging ... Link to post Share on other sites More sharing options...
ndiri Posted October 13, 2017 ID:1172491 Share Posted October 13, 2017 I got the Passive Mode message which said that I didn't have live anti-virus protection. To activate it I had to choose get out of Passive Mode and restart, which I did, but it didn't work. It stayed in Passive Mode. Link to post Share on other sites More sharing options...
ndiri Posted October 13, 2017 ID:1172492 Share Posted October 13, 2017 On 10/11/2017 at 1:07 PM, dcollins said: Can you go to Settings -> Application in Malwarebytes and near the bottom, under Windows Action Center, set the option to Never register Malwarebytes in the Windows Action Center. Then you should be able to get AVG out of Passive mode This didn't work for me. Link to post Share on other sites More sharing options...
ndiri Posted October 13, 2017 ID:1172493 Share Posted October 13, 2017 What's the best AV program that will work with Malwarebytes Premium paid version? Link to post Share on other sites More sharing options...
digmorcrusher Posted October 13, 2017 ID:1172500 Share Posted October 13, 2017 Most should be compatible with MBAM. Top rated would be Eset, Kaspersky, and Bitdefender. I use Emsisoft Antimalware which provides great protection and works absolutely perfectly with MBAM. Basically there is no "best", its whatever works best for you. Many have free trials, maybe try a few out to see how you like them. Link to post Share on other sites More sharing options...
ndiri Posted October 13, 2017 ID:1172503 Share Posted October 13, 2017 Thanks for the suggestions. I'll look into these. Link to post Share on other sites More sharing options...
alisp Posted October 13, 2017 ID:1172513 Share Posted October 13, 2017 40 minutes ago, digmorcrusher said: Most should be compatible with MBAM. Top rated would be Eset, Kaspersky, and Bitdefender. I use Emsisoft Antimalware which provides great protection and works absolutely perfectly with MBAM. Basically there is no "best", its whatever works best for you. Many have free trials, maybe try a few out to see how you like them. Don't forget that they presumably need to be compatible with Windows XP. That may possibly limit your options a bit - in the same way that you can effectively only use Firefox ESR now. Link to post Share on other sites More sharing options...
motoko Posted October 15, 2017 Author ID:1172926 Share Posted October 15, 2017 Hello again all, I am looking into other AV software and I am looking at Symantec End point. I am guessing that is what they are calling their AV software. I have read that there is no conflict with MWB, but that remains to be seen. I have gotten AVG to run (all green) and not in passive mode, but when you do an update, it goes right into passive mode. Since Kaspersky is on the govt. "do not use" list, I will be ruling them out. I have looked at some of the test web sites and AVG isn't on them, or down the bottom. Avast and Symantec were one and two. Since no one AV software is the best, I guess that you need to make a choice and see if that works. When one is tested and that stops 99% this week, the next week a different one will do better or the same. For now, I will deal with whatever I currently have and then remove AVG and hope the get a pro rated refund. Link to post Share on other sites More sharing options...
ndiri Posted October 15, 2017 ID:1172954 Share Posted October 15, 2017 I tried Bitdefender and it wouldn't load with MBAM 3. So, I tried Emsisoft Anti-Malware free version with warnings. I was able to download and setup. I did put in exclusions on MBAM and Emsisoft, each for the other, per instructions in Emsisoft support. (I didn't try exclusions with Bitdefender, so I don't know if it might have worked with exclusions.) It seems to be working. Time will tell, I guess. I don't know a lot about what I'm doing, just going by other people's suggestions. I hope MBAM will resolve some of these issues that are causing grief for some of us. If it matters, I'm using WIndows 10. Link to post Share on other sites More sharing options...
exile360 Posted October 16, 2017 ID:1172980 Share Posted October 16, 2017 For AVG, I believe you must also reboot the computer once the option to register with Action Center/Security Center is disabled. At least I was able to get it to work for the users I assisted with this issue by having the do so; of course it could be different depending on the OS version as well so your mileage may vary. As for Bitdefender, the only workaround I've seen is to disable the website blocking component in Bitdefender or the web protection component in Malwarebytes, otherwise they won't get along currently. I don't know of any issues currently with Emsisoft. In fact, to my knowledge AVG and Bitdefender are the only AVs currently having any actual compatibility issues with Malwarebytes 3 at this time (and in the case of AVG it appears to only be based on whether Malwarebytes is registered as virus protection in Action Center/Security Center). Link to post Share on other sites More sharing options...
Joni Posted October 27, 2017 ID:1176383 Share Posted October 27, 2017 On 10/11/2017 at 1:07 PM, dcollins said: Can you go to Settings -> Application in Malwarebytes and near the bottom, under Windows Action Center, set the option to Never register Malwarebytes in the Windows Action Center. Then you should be able to get AVG out of Passive mode On 10/11/2017 at 1:07 PM, dcollins said: Can you go to Settings -> Application in Malwarebytes and near the bottom, under Windows Action Center, set the option to Never register Malwarebytes in the Windows Action Center. Then you should be able to get AVG out of Passive mode Thank you dcollins! This worked for me! Link to post Share on other sites More sharing options...
Shoey Posted October 27, 2017 ID:1176647 Share Posted October 27, 2017 I have set the option to Never register Malwarebytes in AVG and re-booted twice to no avail. I then entered the 12 exceptions for Malwarebytes listed in another post into AVG and rebooted. AVG still shows up in Passive Mode. I then “quit” Malwarebytes and successfully turned off the Passive Mode in AVG, then re-started Malwarebytes. So far they are both running. I imagine I will have to do that each time I reboot. Is it possible to turn off the AV component of Malwarebytes to avoid any conflict? Link to post Share on other sites More sharing options...
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