IT_Guy Posted October 5, 2017 ID:1169928 Share Posted October 5, 2017 Did anyone else get this in their Task History? Last night at 5:44:55 a new task was introduced without an "issued by", this only seems to be applied to 37 of my 113 endpoints though. I also noticed my policies and schedules were updated at 01:06:22AM when nobody was here or accessing the console. Is this Malwarebytes doing stuff in the background and not telling us? Did only 37 of my endpoints get instructed to restart because the cloud cant communicate with the other 76 endpoints? Every single one with the command.service.restart has not been seen by the cloud in at least 2 days, some as many as 7 days ago. Link to post Share on other sites More sharing options...
likwyd Posted October 5, 2017 ID:1170004 Share Posted October 5, 2017 (edited) Yes, I have 13 tasks of command.service.restart. 12 Pending, 1 success. Edited October 5, 2017 by likwyd Added words. Link to post Share on other sites More sharing options...
IT_Guy Posted October 5, 2017 Author ID:1170009 Share Posted October 5, 2017 Is that all of your endpoints? Or just the ones that are still online? I just forced an Check for Protection Updates on all machines and 3 of them immediately failed, on those computers the endpoint agent was running but not Malwarebytes, had to uninstall and reinstall. BTW, that mb_clean file they told us to run works if you run it as admin, then reboot and run it as admin from console with /cloud switch. That successfully took out most of it leaving only one entry in the uninstall programs section which then uninstalled properly.After properly reinstalling with admin privelages the three machines that immediately failed now are working properly, although they too are showing online/offline/online from the cloud again. Link to post Share on other sites More sharing options...
likwyd Posted October 5, 2017 ID:1170019 Share Posted October 5, 2017 No not all of them. And at the time those tasks were made, they could have been "online" or "offline" because they have all been in and out. Yesterday, at one point, I was down to only 1 "online". Now I'm at a 50/50. I did run the clean tools as Admin yesterday but, at this point, I'm not touching anything because I can't be sure results are real or not. I will wait until Malwarebytes figures it out and pushes the absolute resolution. Link to post Share on other sites More sharing options...
KDawg Posted October 5, 2017 ID:1170067 Share Posted October 5, 2017 Not sure about these tasks, likely related to the back-end work our developers are doing attempting to fix. If you would like to continue troubleshooting we have changed the polling intervals and made some changes to the back end, clients MAY show up with the services restarted. However, this issue is still being worked on so we may just want to wait for the official word on this being resolved. Link to post Share on other sites More sharing options...
Simon_2016 Posted October 6, 2017 ID:1170249 Share Posted October 6, 2017 I noticed this new command under tasks this morning. I've 13 workstations pending a command.service.restart. Link to post Share on other sites More sharing options...
KDawg Posted October 6, 2017 ID:1170295 Share Posted October 6, 2017 This will stay pending, it should have no impact on the machines and can be ignored if the endpoints are functioning normally Link to post Share on other sites More sharing options...
IT_Guy Posted October 6, 2017 Author ID:1170296 Share Posted October 6, 2017 Is there anyway to confirm the endpoints are functioning normally? Link to post Share on other sites More sharing options...
djacobson Posted October 27, 2017 ID:1176360 Share Posted October 27, 2017 We can review the logs you have and test the reaction of the software with various test tools if you need help with that. Link to post Share on other sites More sharing options...
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