My Account Tells Me I Have No Subscriptions

[muencht]

My Account Tells Me I Have No Subscriptions

Yesterday I purchased and installed Malwarebytes Premium (windows), and installed it on one of my 3 licensed PCs. The install was successful and I was able to activate, update and scan. 

My problem is that when I setup MyAccount (from the email link) I received an error but continued. I can login to my.malwarebytes.com but it shows "YOU DON'T HAVE ANY SUBSCRIPTIONS RIGHT NOW". But, mbam.exe clearly shows I have a License expiring in 1 year. 

I opened a ticket today; no response yet of course. 

Can anyone help? I only find one old posting with the same problem; this person was ping-ponged between Malwarebytes and their billing agent. 

 

[nikhils]

Hello @muencht

Please give support at least 3/4 days to respond to the ticket. 

Also please post your ticket number to this post.

Thank you.

[muencht]

I was asked to post the ticket #: 2088551 

also: Order ID: 27295022 (Avangate reference)

I don't understand why Malwarebytes Staff does not modify My Account -- and let the customer *ADD* their Order/Subscription if missing ... this way the customer would not have to wait for DAYS to get this resolved.

 

[nikhils]

Hello @muencht

I did speak to support regarding your issue. 

Unfortunately, Avangate purchases do not show up in the My Account portal.

We are currently working on the integration of those purchases, but do not have a solid ETA on when that will be finished.

I know this might not be the answer you were looking for but we are looking actively into it.

Hope this helps.

 

[muencht]

4 hours ago, nikhils said:

I did speak to support regarding your issue. 

Unfortunately, Avangate purchases do not show up in the My Account portal.

What??? this is insane! I had no choice other than Avantgate when I purchased the product by credit card. ANY purchase of your product -- especially a purchase from your own billing agent -- should show in My Account!! Why would you send me an email subj: "Setup Your Malwarebytes Account" with a link to do just that -- if My Account does not show anything???

My Account should show my subscriptions *and* all of my licensed machines.

4 hours ago, nikhils said:

We are currently working on the integration of those purchases, but do not have a solid ETA on when that will be finished.

I know this might not be the answer you were looking for but we are looking actively into it.

Hope this helps.

No it doesn't help. So far, I am very unhappy with MWB's support - it took 3 days to get an answer ... and the answer is a non-answer.

 

4 hours ago, nikhils said:

 

 

[gcj1982]

Same issue here. My first subscription (already expired) was bought through Cleverbridge and appears at My Accounts.

New subscription does not appear.

[nikhils]

Hello @gcj1982

We are still working towards integrating purchases made from Avangate into the my account portal.

I will send you a message once its functional.

Thank you.