Ofelia Posted October 4, 2017 ID:1169642 Share Posted October 4, 2017 Hi, I already know my archaic computer has some hardware issues but I was wondering how long is too long for a scan? Mine has been running for a little over three hours - it's not frozen but the 'scan file system' is very languid (so far nothing has been detected). Should I just let it finish up, even though it's taking long? I'd hate to stop it after coming so far. I'm 99% sure it's a hardware problem as my computer takes several restarts to get up and go + even the Superantispyware quick scan takes about five minutes to complete (in my computer's younger days, it only took about a minute). Link to post Share on other sites More sharing options...
MAM Posted October 4, 2017 ID:1169645 Share Posted October 4, 2017 (edited) Hello, well please tell us your computer system. And to Superantispyware, this is the time and annoy worth it. It is wastet time to use this "Security programm". This can not distinguish between cold and warm water. Will thereby say it recognizes too little, up not at all. MAM Edited October 4, 2017 by MAM Link to post Share on other sites More sharing options...
Ofelia Posted October 4, 2017 Author ID:1169654 Share Posted October 4, 2017 I spoke too soon, apparently. My computer just froze. This happened the last time I tried to run a scan several months ago, which is why I haven't tried it until now...for some reason I was hoping it might work this time. Should I shut everything down manually? I can't remember what I did before. It's a Gateway computer, running Windows 7. Even my go-to computer guru keeps telling me that I need a new computer. ? Link to post Share on other sites More sharing options...
MAM Posted October 4, 2017 ID:1169661 Share Posted October 4, 2017 (edited) Hello, please read and do this in ths instruction. Having problems using Malwarebytes? Please follow these steps: And post her report's, and Log´s, what is required there . And be patient, and wait for the expert´s here to help you with your problems.Ok? Good Luck! MAM Edited October 4, 2017 by MAM Link to post Share on other sites More sharing options...
Ofelia Posted October 4, 2017 Author ID:1169663 Share Posted October 4, 2017 4 minutes ago, MAM said: Hello, please read and do this in ths instruction. Having problems using Malwarebytes? Please follow these steps: And post her report's, and Log´s, what is required there . And be patient, and wait for the expert´s her to hel ypu with your problems.Ok? Good Luck! MAM Okay. Since everything is frozen except for the mouse, I'll try shutting things down manually before following these instructions. Link to post Share on other sites More sharing options...
MAM Posted October 4, 2017 ID:1169664 Share Posted October 4, 2017 Please dry it. Good Luck! MAM Link to post Share on other sites More sharing options...
MAM Posted October 4, 2017 ID:1169666 Share Posted October 4, 2017 Maybe you can start your system in Safe Mode? MAM Link to post Share on other sites More sharing options...
Ofelia Posted October 4, 2017 Author ID:1169671 Share Posted October 4, 2017 I don't think there's an actual virus or malware on my computer *knock on wood*, I think it's just the wear and tear that comes with an old computer. I was trying to run a scan because it's been a while since the last scan, not because anything in particular happened. Once it's up and going again (which might take a while. lol), I'll try your suggestion. :-) Link to post Share on other sites More sharing options...
MAM Posted October 4, 2017 ID:1169672 Share Posted October 4, 2017 Well you can try https://www.pcworld.com/article/2851718/windows-8-and-windows-7-safe-modes-how-to-enter-and-when-to-use-them.html this to do that. BUT please be CAREFULLY what you do. MAM Link to post Share on other sites More sharing options...
MAM Posted October 4, 2017 ID:1169680 Share Posted October 4, 2017 Please do what I mentioned who you can. And wait here for the experts who can help you then. I do not have the right skills to handle your problem. And I'm not a native speaker of your language. I just wanted to give you a first help with your problem. Thank you. MAM Link to post Share on other sites More sharing options...
Ofelia Posted October 4, 2017 Author ID:1169685 Share Posted October 4, 2017 6 minutes ago, MAM said: Please do what I mentioned who you can. And wait here for the experts who can help you then. I do not have the right skills to handle your problem. And I'm not a native speaker of your language. I just wanted to give you a first help with your problem. Thank you. MAM You've been very helpful (and responsive), MAM. Thank you. xx :-) Link to post Share on other sites More sharing options...
Firefox Posted October 4, 2017 ID:1169691 Share Posted October 4, 2017 We will need more info on your computer... can you tell us the specs of your computer? OS, memory, hardrive etc, as well as what type of scan you were running, Threat or Custom? Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank You, Firefox Link to post Share on other sites More sharing options...
MAM Posted October 4, 2017 ID:1169694 Share Posted October 4, 2017 9 minutes ago, Ofelia said: You've been very helpful (and responsive), MAM. Thank you. xx :-) Sorry, i am out here to help you. I think Firefox, can you realy help you this your problem. Good Luck! Greetings from MAM. MAM Link to post Share on other sites More sharing options...
Ofelia Posted October 4, 2017 Author ID:1169699 Share Posted October 4, 2017 7 minutes ago, Firefox said: We will need more info on your computer... can you tell us the specs of your computer? OS, memory, hardrive etc, as well as what type of scan you were running, Threat or Custom? Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank You, Firefox Thanks for the reply, Firefox. I've been at this for so long today, I think I need a break. I'll give this a go tomorrow. Link to post Share on other sites More sharing options...
Firefox Posted October 4, 2017 ID:1169701 Share Posted October 4, 2017 No problem, run them when you get a chance and come back and post the logs when your ready... Link to post Share on other sites More sharing options...
MAM Posted October 8, 2017 ID:1170952 Share Posted October 8, 2017 And now now solution, in this mater? MAM Link to post Share on other sites More sharing options...
Ofelia Posted October 9, 2017 Author ID:1171171 Share Posted October 9, 2017 21 hours ago, MAM said: And now now solution, in this mater? MAM I haven't had a chance to work on the computer yet (it sounds like something I need to full afternoon to devote to doing). I'll let you know how things turn out once I try. Link to post Share on other sites More sharing options...
MAM Posted October 9, 2017 ID:1171174 Share Posted October 9, 2017 Hello, take the time you need to allow your problem. With the help of Firefox. MAM Link to post Share on other sites More sharing options...
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