Real Time Web Protection does not work

[Stam]

Real Time Web protection is not running. Below are attached FSRT and mb-check logs.

Addition.txt

FRST.txt

mb-check-results.zip

[Firefox]

Hello and Welcome!

Thanks for the logs... while we wait for someone from the team to review them, we can try a clean re-install to see if it corrects your issues.

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.2.2.2029 CU 1.0.207) to re-install from HERE)
2. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

 

[dcollins]

If possible, before running mb-clean, can you please follow the steps below to get a bit more detail:

1. Open Malwarebytes
2. Navigate to Settings -> Application
3. Turn on Event Log Data
4. Navigate to Settings -> Protection
5. Attempt to enable Web Protection
6. Wait 30 seconds
7. Run mb-check again and upload the new mb-check-results.zip file

[Stam]

Hello all,

 

Sorry for the delay, i wasnt able to attempt your solutions until today. Here are the results as requested by dcollins

 

 

mb-check-results.zip

[Stam]

It appears that unistalling and re-installing the program solved the problem.

mb-check-results.zip

[Firefox]

Glad to hear the a clean re-installed solved your issues, if they come back don't hesitate to let us know.