Problem with crashing computer

[Nixboiz]

My case has been reviewed on another forum and when there were no identifiable problems found I was then referred to visit this forum.

Therefore.....Hello,

please refer to the link/image above to read all the information and logs posted with regards to my computer problem which is still crashing (twice today)

I would appreciate the logs being reviewed.

Thank you

[usasma]

Not a whole bunch of info that I can use from the anti-malware reports.
We use a different set of reports here.

Please wait until the computer crashes one more time, then recover and generate these 2 sets of reports:

Quote

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)  

http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here: 

http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

 

 

[Nixboiz]

Thank you for all those instructions.

What is the name of the the free utility for monitoring my temps is as it is not mentioned by name in the post.

 

[usasma]

My apologies for missing the link.

It's Speedfan and is available for free from here:  http://www.almico.com/sfdownload.php

EDIT:  I just discovered, if your click on the > to the left of the word "Quote", it'll show the text inside the quote.  That's where the link was hiding

 

Edited October 4, 2017 by usasma

[Nixboiz]

Oops, OK... thanks for that; it wasn't obvious to me that it was a drop down arrow 

The computer has just crashed and am going through the instructions..........

 

I was able to run the Report Set #1 BSOD facility and successfully attached the file.

I was unsuccessful with Report Set #2 and have attached an image of the error message generated by EventViewer.

Thanks.

 

VIOADESKTOP_5_10_2017_6_23_14_PM.zip

[Nixboiz]

I just want to say that there was trouble with this link   -->  https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

The following message came up whenever I clicked on the link.  --> "Error establishing a database connection"

I therefore used the second option to get Report Set #1 

 

My question is, seeing that I used the second option (https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe) do I need to follow any of the instructions on https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ as there seems to be numerous steps and quite involved.

[usasma]

I didn't know about the arrow thing either.  I thought that I had forgotten to include the information!

No need to run anything else, the upload of the report from the BlueElvis link contains all the information I need from the report set 1

Report set 2 contains a listing of all errors on the system in a sortable format.
Report set 1 contains a listing of all events (to include all errors) from 2 of the logs on the system (these are the most needed) - but they are not sortable in the Sysnative report.
But, luckily they are sortable in the BlueElvis report!  So I'll look at those instead.
 

Let's see what we can find in the report set 1..................

The memory dumps in the upload date from May and August of this year.
No other memory dumps were included in the reports
From my first quick look, they seem to have issues that are hardware/compatibility/low-level driver related.
As such, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
Please finish ALL of the tests and let us know the results.

Your UEFI/BIOS (version R1011W7) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).  I am very concerned that the BIOS on this system may not support W10.  Unfortunately, the only way to tell this is to revert to the OS that the system came with and see if that fixes the problem (a lot of work).  Don't do this quite yet - but it is something that you'll have to consider if we don't fix the system otherwise.

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You only have 458 MB of available Physical Memory (RAM).
Please get more memory if the system is able to handle it.
While waiting to upgrade the memory, please:
- only use one program at a time
- go through your startup items and stop those that aren't essential from loading with Windows
Extremely low levels of free RAM can cause crashes.  The only way to prove this is to either add more RAM, or to free up more RAM and then see if the problem goes away.

These devices have problems in Device Manager:

Quote

Not Available    ROOT\UNNAMED_DEVICE\0000    The drivers for this device are not installed.
Base System Device    PCI\VEN_1180&DEV_E230&SUBSYS_9074104D&REV_00\4&327D15F&0&01E1    The drivers for this device are not installed.

The second device is either a Ricoh Memory Card Reader or a Memory Stick Controller.
Please download and install the latest W10 compatible drivers available from the Sony support website for your model.

As for the first device, please right click on it and select "Uninstall" (after installing the Ricoh stuff above).
Once it's uninstalled, reboot the computer and see if it comes back
i suspect that it's a part of the Ricoh device, but have no information to go on beyond my suspicions.

Beyond this I suspect a hardware problem.
Unfortunately, with a laptop, it's not easy to troubleshoot much past the tests that I've suggested already.
On a desktop system, the next step would be this procedure:  http://www.carrona.org/strpdown.html
Unfortunately, there's not much that can be stripped from a laptop - so figuring out which part is to blame may be much more difficult

Lot's of problems in the System log file with Qustodio
Please uninstall it and see if that helps.
If it's needed, download a fresh, W10 compatible version from the manufacturer's website and see if that helps.

On 05 October the system shut down a couple of times due to a critical thermal event (in otherwords, it overheated and shut down)  There was also a similar set of events on 03 October
Have you checked to ensure that the fan is working?  How about blowing the vents out with canned air (DO NOT use an air compressor or a vacuum as they can physically damage the system).  Do you use the system on a hard surface and keep the sides clear for airflow?  Have you tried a laptop cooling pad to supply more ventilation to the system?

There was also a controller error on your hard drive shortly before this.  This could be due to the heat, or it could be due to a problem with the hard drive.
The Seagate Seatools hard drive diagnostics will work on HDD's, unfortunately, there's no reliable tests for SSD's (other than trying a new drive).
For now I'd just remember this as we haven't associated this lone error with any problems that you're having.

Here's the memory dumps from May and August.  I don't know if they're significant or not, but wonder about the networking involvement.

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  
There are a lot of drivers that date from before the release of W10.  As such, I have to wonder if these drivers are contributing to your problem.
I'd consider that updating them is crucial to seeing if we can fix this problem for you.

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

BthHfAud.sys                Sun Jun 11 20:16:55 1989 (249300F7) - If unable to find this, don't worry for now as long as you've done the Windows Updates - I'm fairly certain that this is a Windows driver.
Bluetooth Hands-free Audio Device Driver - uncertain if this is a Windows driver or a 3rd party bluetooth driver. See bthav.sys for more speculation Windows Update or OEM
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
 
ArcSoftKsUFilter.sys        Mon May 25 04:27:31 2009 (4A1A5673)
ArcSoft Magic-i Visual Effect http://www.arcsoft.com/public/download.asp
http://www.carrona.org/drivers/driver.php?id=ArcSoftKsUFilter.sys
 
PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)
Sonic CD/DVD driver (used by many different CD/DVD programs) http://www.carrona.org/pxhelp20.html lists some of the programs that it's used in.
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
 
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
Intel Management Engine Interface http://downloadcenter.intel.com/Default.aspx
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
 
iaStor.sys                  Fri Nov 20 18:09:41 2009 (4B0721B5)
Intel Storage drivers http://downloadcenter.intel.com/Default.aspx XP, Vista and 7:  http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword="Intel+Rapid+Storage+Technology+(Intel+RST)"
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
 
SFEP.sys                    Fri Nov 27 00:39:13 2009 (4B0F6601)
Sony Firmware Extension Parser driver - 2007 version has BSOD issues in Win7 http://esupport.sony.com/perl/select-system.pl
http://www.carrona.org/drivers/driver.php?id=SFEP.sys
 
RTKVHD64.sys                Tue Feb  9 10:28:17 2010 (4B717F11)
Realtek High Definition Audio Function Driver http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
 
ykinx64.sys                 Mon Apr 29 03:29:55 2013 (517E2173)
 Marvell Yukon Ethernet Controller
ykinx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
semav6msr64.sys             Sun Nov 24 21:58:05 2013 (5292BCBD)
SEMA Software Driver Download () - http://sema-soft.com/en/start.php
http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys
 
NvStreamKms.sys             Mon Jan 12 12:56:42 2015 (54B40ADA)
nVidia Streaming Kernel service - may cause BSOD in Win8.1 systems (found in May 2014).  Date/TimeStamp: Tue Apr 29 20:59:44 2014 (53604B00)  MAY NOT BE A PROBLEM, this is a tenative posting - Appears that April 29 driver is a problem, July 2014 drivers seem OK From: http://www.eightforums.com/bsod-crashes-debugging/45935-bsod-startup-lid-closed-dpc-watchdog.html#post379761 )    [br]    Possible fix: https://forums.geforce.com/default/topic/573811/nvidia-streamer-service-may-be-freezing-your-pc/ [br]    Or uninstall the nVidia drivers and then install a fresh copy without the Streaming Kernel Service (uncertain if this is possible)
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
 
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
HWiNFO32 Kernel Driver http://www.hwinfo.com/download32.html
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Aug  9 00:11:51.384 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080917-35937-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:26 days 8:59:07.062
*** ERROR: Module load completed but symbols could not be loaded for WdNisDrv.sys
Probably caused by :memory_corruption
BugCheck 133, {1, 1e00, fffff80283077348, 0}
BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
Arguments:
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000001e00, The watchdog period.
Arg3: fffff80283077348
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  NisSrv.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  R1011W7
  BIOS Release Date             08/09/2010
  Manufacturer                  Sony Corporation
  Product Name                  VPCJ118FG
  Baseboard Product             VAIO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri May 19 11:16:25.418 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051917-33531-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:9 days 2:40:02.439
*** ERROR: Module load completed but symbols could not be loaded for BthA2DP.sys
*** ERROR: Module load completed but symbols could not be loaded for ksthunk.sys
*** ERROR: Module load completed but symbols could not be loaded for BthEnum.sys
Probably caused by :BthEnum.sys
BugCheck 1000009F, {4, 12c, ffffbd08a74fc4c0, fffff802c805ba50}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffbd08a74fc4c0, The thread currently holding on to the Pnp lock.
Arg4: fffff802c805ba50, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_BthA2DP_IMAGE_BthEnum.sys
CPUID:        "Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  R1011W7
  BIOS Release Date             08/09/2010
  Manufacturer                  Sony Corporation
  Product Name                  VPCJ118FG
  Baseboard Product             VAIO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Aug  9 00:11:51.384 2017 (UTC - 4:00)**************************

	BthHfAud.sys                Sun Jun 11 20:16:55 1989 (249300F7)

	ArcSoftKsUFilter.sys        Mon May 25 04:27:31 2009 (4A1A5673)

	PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)

	HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)

	iaStor.sys                  Fri Nov 20 18:09:41 2009 (4B0721B5)

	SFEP.sys                    Fri Nov 27 00:39:13 2009 (4B0F6601)

	RTKVHD64.sys                Tue Feb  9 10:28:17 2010 (4B717F11)

	ykinx64.sys                 Mon Apr 29 03:29:55 2013 (517E2173)

	NvStreamKms.sys             Mon Jan 12 12:56:42 2015 (54B40ADA)

	HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)

	MpKsl164272c3.sys           Tue May 19 21:50:37 2015 (555BE86D)

	MpKsl1f3251c8.sys           Tue May 19 21:50:37 2015 (555BE86D)

	athwnx.sys                  Tue Mar  1 03:39:03 2016 (56D55527)

	qwfp64.sys                  Tue Mar  1 12:07:12 2016 (56D5CC40)

	BthA2DP.sys                 Sat Oct 17 05:02:12 2037 (7F846494)

	intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid

	¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

	**************************Fri May 19 11:16:25.418 2017 (UTC - 4:00)**************************

	semav6msr64.sys             Sun Nov 24 21:58:05 2013 (5292BCBD)

	[/CODE]

[url=http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]BthHfAud.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=ArcSoftKsUFilter.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]ArcSoftKsUFilter.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]PxHlpa64.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=HECIx64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]HECIx64.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=iaStor.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]iaStor.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=SFEP.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]SFEP.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]RTKVHD64.sys[/COLOR][/B][/url]
[color=#777777][color=#4b0082]ykinx64.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]
[url=http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]NvStreamKms.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]HWiNFO64A.SYS[/COLOR][/B][/url]
[color=#777777][color=#4b0082]MpKsl164272c3.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]
[color=#777777][color=#4b0082]MpKsl1f3251c8.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]
[url=http://www.carrona.org/drivers/driver.php?id=athwnx.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]athwnx.sys[/COLOR][/B][/url]
[color=#777777][color=#4b0082]qwfp64.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]
[url=http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]BthA2DP.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=intelppm.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]intelppm.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]semav6msr64.sys[/COLOR][/B][/url]

 

[Nixboiz]

OMG... I have briefly studied this and I hope that I am capable of prising apart all the instructions and achieving some sort of outcome.  I am not that savvy and already can see that there is stuff that I won't touch without a tech savvy person at hand.

Your analysis of the RAM problem is where I will start. I don't know if it is detectable what style of PC this is but it is not exactly a laptop and it definitely is not a PC.  It is one of those units where all the HD is packed in behind the screen/monitor.  So I don't know if a memory upgrade is possible or even worth it.

UNWANTED PROGRAMS:  Please see attached images listing installed programs by publisher where I have coded certain non-system programs by colour.  I will uninstall most of those programs marked by black arrows and all programs bracketed in aqua.  This is approx 4.46 GB.  The programs highlighted in yellow I have never used - I suspect they are not system related but I am not sure except for Aimersoft which I have already deleted.  If the other yellows are not system related can you confirm this so that they can be eliminated. 

Legend for coloured arrows used in the attachments

Yellow highlight - Not sure of purpose of this software
Programs no longer used/needed [Apple is the exception as my a/c is occasionally managed from this computer
Programs associated with Autodesk Inventor Professional Student Version-free
Apparent duplicates
No option to uninstall only ‘change’ which initiates an installation (I did an uninstall months ago but it will not disappear from this list. Clicking on it now sets off the installation process.)
Ellora x3 – in use constantly.  Using old versions as my favourite featurs are free.  Newer versions require paid upgrade.  The last 4 crashes occurred whilst one or other of the 2 converters were operating which suggests system overload relating to RAM

BLACK arrow programs to definitely uninstall 
Battle.net
Freemake YT to MP3 Boom
YTD Video Downloader
Netgear Genie (no longer use Netgear)
Qustodio
Teamviewer 
Zoner Photo Studio (never used since installation)

Black Arrow programs - uncertain (please comment if worthwhile keeping)
Roxio* (never used)
Realtek HiDef Audio Driver* (never used)
Cyberlink YouPaint
Apple Programs x6 (only installed to manage Apple ID account and review programs/applications for a Mac)
*I really only ever use Windows Media for playing music so I wonder if I need Roxio or Realtek.

A word about the publisher Autodesk -- It was recently installed to support my son who has Autodesk Inventor Prof on his school computer but it is only usable on the school servers.  After installation it became clear that this computer system was totally inadequate as it crashed the moment he initiated a major action.  Program hasn't been used since.  

The images below I had in a .docx but it failed to upload so I have had to upload them in .jpg format

 

Spoiler

 

 

[usasma]

Just read through it line-by-line and do what you can.
If a line confuses you, just post back here and ask about it - we'll explain it to the best of our ability.

Black Arrow programs -
Qustodio and Zoner Photo Studio - If you don't use them, then uninstall them.  I don't know if there is a download for them available (should you want them back in the future)
All others are safe to uninstall

Black Arrow programs - uncertain
Roxio and Cyberlink - I suggest uninstalling them (as one of them is most likely responsible for the PxHlpa64.sys driver), but in most cases you won't be able to download an unrestricted copy (so, if you'll want them back in the future, don't uninstall them)
DO NOT uninstall the Realtek program, as it's drivers work your sound card
Uninstall the Apple stuff "just in case" - as you can easily reinstall it (FWIW - in most cases you don't need Bonjour, so you can uninstall it and leave it off).
Autodesk - if it crashes, please uninstall it.

AFAIK, there's no problem with uninstalling the items highlighted in yellow.
Red items - often when you open the uninstaller, there will be an option to remove.  If it doesn't work, try using Revo Uninstaller - it's free from here (free download NOT free trial):    https://www.revouninstaller.com/revo_uninstaller_free_download.html

Eltora:  If you're able to reinstall it later on, then uninstall it temporarily.
That way you can see if it has a problem with the system - and then can put it back on if you decide it's worth it.

Edited October 6, 2017 by usasma