Issues when scanning, program freezes and locks up pc

[Darthraider]

So i started a scan, doing a custom scan, i scanned one harddrive and the scan went well, i went to scan my ssd wich has my windows installed and pc hardware drivers and such, but it keeps freezing up on the same files its trying to scan, which is windows/infusedapps/packages/

I tried 3 times and it freezes around there on diffrent files located in that area. I have to restart my pc everytime because it locks up.

[Darthraider]

Sorry made a mistake it freezes scanning

Windows/servicing/packages/

[Darthraider]

so i just tested a custom scan, i selected everything but "Windows\servicing\" folder and the scan did complete, then i scanned just that file path and it also completed, so i went back to a full scan on the drive and it hangs on that file path.. for some reason it will not work with a fullscan, i looked over the scan settings and noticed a rootkit scan is only enabled during full scan on a drive and not on selected files/folder... so im thinking it has an issue scanning with rootkit scan enabled..

[AdvancedSetup]

Hello @Darthraider and

Please follow the directions from the following topic and we'll take a look.

Thanks

Ron

 

[Darthraider]

okay i have done it.

mb-check-results.zip

[Darthraider]

On 10/3/2017 at 4:51 AM, AdvancedSetup said:

Hello @Darthraider and

Please follow the directions from the following topic and we'll take a look.

Thanks

Ron

 

done

[Firefox]

Thanks for the logs... now lets wait for someone from staff to review them...

@dcollins @nikhils@AdvancedSetup 

[Darthraider]

On 10/5/2017 at 9:48 AM, Firefox said:

Thanks for the logs... now lets wait for someone from staff to review them...

@dcollins @nikhils@AdvancedSetup 

ok

[Darthraider]

No answers?

[AdvancedSetup]

Hello @Darthraider

I'm sorry for the delay. My wife was hospitalized for over a week and I'm just now getting back to work and have quite a few items to catch up on.

Did you still need help with this?

Thank you

Ron