Computer very sluggish. Can't install Malware bytes or other software

[sarasotalady]

Hi, 

        This  forum  was a great help back in 2013;  appreciate your support so I can avoid a costly repair.   

        My  problems:

         1.  Desktop PC  with solid state drive  has been declining in performance -- from speedy downloads to a crawl.  I'm not  being redirected, just prevented from downloading. 

          2. Email send function appears to be corrupted

          3.  Worst of all, I can't download malware bytes  -- icons appear on desktop and task bar, but nothing shows up when I click.   Also, I can't download Farber diagnostic software utility -- computer just shuts down and restarts.    So I don't have any logs to show.  I've uninstalled MB using control panel  and reinstalled, but re-install didn't take.

        4.  I have Windows 7  64 bit OS, using Firefox.  I ran Avast software , Spybot  and free Malware last week, , and nothing showed up .  Then next day or so, MB stopped working  along with other diagnostic utilities I tried..

   Appreciate your help

   SarasotaLady .  
    

[AdvancedSetup]

Hello @sarasotalady and

What OS are you running? Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10 ?

Have you tried to start in Safe Mode and download?

Please see if you can download and run the following

Thanks

Ron

 

[sarasotalady]

Hi Ron,

  Using Windows 7 64 bit  per original message. I know what Safe mode is, but not how to use it in this case.   How would I be able to access the link you gave me if I'm in safe Mode?  -- sorry for not being too adept at this.

I tried to download  the Malware Anti rootkit MBAR per the above link, but not successful.  Download opened for a second, but then I was blocked with message "Windows cannot access specified device,  path....  You may not have appropriate permission."  

i have to leave and won't be able to respond until this evening. 

SarasotaLady 

 

[sarasotalady]

I'm back &   look forward to next steps. 

[sarasotalady]

No response from advanced setup.  I sent PM to him.  Will go elsewhere. Thread closed. Disappointed at lack of response

[AdvancedSetup]

I'm sorry for the delay. My wife was hospitalized for over a week and I'm just now getting back to work and have quite a few items to catch up on.

Did you still need help with this?

Thank you

Ron

 

[sarasotalady]

Hi Ron,

     I didn't know about your family situation.   Hope your wife has recovered well-- best wishes to both of you for speedy recovery. .  another person took over and my problem is solved -- so far. 

Thanks for checking in and letting me know. 

 

Regards,

Helen

[AdvancedSetup]

Great, glad to hear your  issue was resolved @sarasotalady Helen and thank you for the kind words.

I'll go ahead then and close your topic.

Take care and have a great weekend.

Ron

 

[AdvancedSetup]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!