NEricDavis Posted October 2, 2017 ID:1169082 Share Posted October 2, 2017 PC is no longer on main network. It's on an isolated network with Internet access. Would like to get it cleaned up MalwareBytes2.txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Android8888 Posted October 2, 2017 ID:1169149 Share Posted October 2, 2017 Hello NEricDavis and My screen name is Android8888 but if you wish you can call me Rui which is my real name. I will be helping you with your malware issues. Please ask questions if anything is unclear. I suggest printing out each set of instructions or copy them to a Notepad file and reading the entire post before proceeding. It will make following them easier. Read all of my instructions very carefully because any mistake you can make during the cleaning process may have serious consequences such as leaving the computer unbootable. Please DO NOT run any tools on your own or make any other changes to your computer and follow the directions in the order listed during the malware removal process, otherwise you can worsen the situation rather than solve it. Make sure to run all tools from the computer's Desktop and with Administrator privileges (i.e. right-click the tool icon and select Run as administrator). Please run one scan at a time. Once started the malware removal process has to be completed. Even if your computer appears to be running better after performing a first set of instructions, it may still be infected as some infections are difficult to remove and can leave remnants on the System. Please consider it clean and safe only when I declare it free of malware. NOTE: Be aware that if this computer belongs to a company, the best thing to do is ask the IT service of the company if you are allowed to manage and fix the computer by yourself. With that being said let's start. Please go to Start > Control Panel > Programs > Programs and Features and remove the following program:Coupon Printer for Windows If present remove the old version(s) of Java below using the Programs and Features applet if you are not developing Java programs:Java 7 Update 60 Java 8 Update 40 Java(TM) 6 Update 30 JavaFX 2.1.1 Next, Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply. Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe executable is located); DO NOT open or modify that file! Right-click on the FRST executable and select Run as Administrator; Click on the Fix button;Credits: Aura On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad; Please attach the fixlog.txt in your next reply; Next, Download Junkware Removal Tool (JRT) and move it to your Desktop; Right-click on JRT.exe and select Run as Administrator; Press on any key to launch the scan and let it complete;Credits: Bleeping Computer and Aura Once the scan is complete, a log will open. Please attach that log in your next reply; Next, Download AdwCleaner and move it to your Desktop; Right-click on AdwCleaner.exe and select Run as Administrator; Accept the EULA (I accept), let the database update, then click on Scan; Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;Credits: Aura Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it; After the restart, a log will open when logging in. Please attach that log in your next reply; Next, Open Malwarebytes; On the left pane select Settings; Select the Protection tab; Scroll down to Scan Options and ensure Scan for Rootkits and Scan within Archives are both on and leave all other settings to default. Go back to DashBoard and select the blue Scan Now tab; Note: The scan may take some time to finish, so please be patient. When the scan completes if potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selectedbutton. While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), give it a name and save it to your Desktop. The log can also be viewed by clicking the log to select it, then clicking the View Report button. Please attach the log in your next reply. In your next reply please attach the following logs: The fixlog.txt; The JRT.txt log; The AdwCleaner clean log; The Malwarebytes log. How is the computer running at this point? Thank you. Rui fixlist.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 2, 2017 Root Admin ID:1188343 Share Posted December 2, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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