Computer sluggish/won't go to random sites

[cubfan56]

Computer has become very sluggish after trip to Ireland. Within webpages it sometimes won't go sites by clicking hyperlinks. Browser is very slow in opening.

Attached are requested files.

Thank you

Greg

FRST.txt

Addition.txt

Scanlog.txt

[Android8888]

Hello cubfan56 and

My screen name is Android8888 but if you wish you can call me Rui which is my real name. I will be helping you with your malware issues. Please ask questions if anything is unclear.

I suggest printing out each set of instructions or copy them to a Notepad file and reading the entire post before proceeding. It will make following them easier.

Read all of my instructions very carefully because any mistake you can make during the cleaning process may have serious consequences such as leaving the computer unbootable.

Please DO NOT run any tools on your own or make any other changes to your computer and follow the directions in the order listed during the malware removal process, otherwise you can worsen the situation rather than solve it.

Make sure to run all tools from the computer's Desktop and with Administrator privileges (i.e. right-click the tool icon and select Run as administrator).

Please run one scan at a time.

Once started the malware removal process has to be completed. Even if your computer appears to be running better after performing a first set of instructions, it may still be infected as some infections are difficult to remove and can leave remnants on the System. Please consider it clean and safe only when I declare it free of malware.

With that being said let's start.

Next,

Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST64.exe executable is located); DO NOT open or modify that file!
• Right-click on the FRST64 executable and select Run as Administrator;
• Click on the Fix button;
  
  Credits: Aura
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
• Please attach the fixlog.txt in your next reply;
  

Next,

• Download Junkware Removal Tool (JRT) and move it to your Desktop;
• Right-click on JRT.exe and select Run as Administrator;
• Press on any key to launch the scan and let it complete;
  
  Credits: Bleeping Computer and Aura
• Once the scan is complete, a log will open. Please attach that log in your next reply;
  

Next,

• Download AdwCleaner and move it to your Desktop;
• Right-click on AdwCleaner.exe and select Run as Administrator;
• Accept the EULA (I accept), let the database update, then click on Scan;
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
  
  Credits: Aura
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
• After the restart, a log will open when logging in. Please attach that log in your next reply;
  

Next,

Please scan your computer with ESET Online Scanner.

• Click on this link to open ESET Online Scanner in a new window.
  
  1. Click on the Scan Now button to download the esetonlinescanner_enu.exe file. Save it to your Desktop.
  2. Close all your programs and browsers and disconnect any USB flash drives from the computer.
  3. Please disable your antivirus program to avoid potential conflicts, improve the performance and speed up the scan.
  4. Double click on esetonlinescanner_enu.exe to start ESET Online Scanner. It will open a window with the Terms of Use.

• Check mark Download latest version of ESET Online Scanner and click the Accept button.
• Click Yes to accept any security warnings that may appear.
• Under Computer scan settings, check mark Enable detection of potentially unwanted applications.
• Then click Advanced settings and check mark the following options:
  
  • Enable detection of potentially unsafe applications
  • Clean threats automatically
    
• Click the Scan button.
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click List Threats.
• Click Export, and save the file to your Desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• Click the Back button.
• Click the Finish button.
  

Note: If nothing is found, it will not produce a log.

Please re-enable your antivirus program.

In your next reply please attach:
The fixlog.txt;
The JRT.txt log;
The AdwCleaner clean log;
The ESET log (if it produced one).

How is the computer running? Does your browser still slow?

Thank you.

Rui

 

fixlist.txt

[cubfan56]

Hi Rui,

The computer seems to be running faster now. Please find attached the requested files as well as two others that were generated.

Thank you very much,

Cubfan56

fixlist.txt

JRT.txt

AdwCleaner[C0].txt

ESETScan.txt

FRST.txt

Addition.txt

[Android8888]

Hi cubfan56,

You did not attached the fixlog.txt file created by FRST.

Did you ran the fix with FRST as instructed in my previous post?

[cubfan56]

Hi Rui,

I thought I followed your instructions verbatim. I must not have as I just searched my computer and it didn't locate the requested file. I have FRST64 on my desktop so I don't know and I thought I ran it. 

I attached every file that was created that day in my previous post, and noticed that the fixlog.txt wasn't there but I thought the "fixlist.txt" file was what FRST64 created. 

I'm sorry and am not sure of what to do next so I'll wait to hear from you.

Greg

[Android8888]

Hi Greg,

Since you attached the two logs (FRST.txt and Addition) in your first post, you already ran FRST64. But that was an initial scan of your System.

Now I need you to run a fix with FRST64 and that is done using the fixlist.txt file that I attached at the bottom of my first reply.

Please proceed as follow:
Just download the fixlist.txt file to your computer's Desktop (if you have not already done it yet);
Open FRST64 and then click on the Fix button and wait;
In a few seconds it will create a log with the name Fixlog.txt which will be located in your computer's Desktop;

Please attach the created log (Fixlog.txt) in your next reply for my review.

Let me know if you are still having an issue in running the fix.

Android8888

[cubfan56]

Hi Rui,

I did as directed and it didn't create the fixlog.txt file. Attached is a screen shot after FRST64 completed the scan.

Thank you,

Greg

[Android8888]

Hi Greg

4 hours ago, cubfan56 said:

I did as directed

No, you did not. You clicked the Scan button instead of the Fix button.

So open FRST64 and click the Fix button and wait until the Fixlog.txt file is created.

Then attach that file for my review.

Thank you.

Rui

[cubfan56]

Rui, you're right. I didn't do as directed. I'm such a knucklehead sometimes. I hope I did as directed this time.

Attached is the fixlog. 

Thanks for your patience,

Greg

Fixlog.txt

[Android8888]

Okay Greg, the fix with FRST ran well.

AdwCleaner, Junkware Removal Tool and ESET cleaned some infected entries. At this point your computer appears to be clean and free of malware.

What issues or concerns do are you still experiencing with this computer? Does it still slow when browsing in Internet?

[cubfan56]

Hi Rui,

The computer seems to be running well again. I'm able to click on links and go there.

Is there something else I need to do? If not, thank you so much for your help.

Greg

[Android8888]

Hi Greg and thank you for your feedback.

These are good news. At this point your computer appears to be clean and free of malware.

Now check for program updates as outdated programs contains security vulnerabilities that are exploited by malware in order to infect the computer without the user's knowledge. Usually this is one of the ways that more contributes to the infection of your computer.
Run a program like Personal Software Inspector (PSI) or FileHippo Update Checker to see what programs need to be updated.

Next,

You can now delete the tools used that were used in malware removal.
Follow the instructions below to download and execute DelFix.

• Download DelFix and move the executable to your Desktop;
• Right-click on DelFix.exe and select Run as Administrator;
• Check the following options :
  
  • Activate UAC (This option will activate the User Account Control feature).
  • Remove disinfection tools (this option will remove the tools used in the cleaning process).
  • Create registry backup (this option will create a backup from the Windows Registry).
  • Purge system restore (this option will remove all previous and possibly infected restore points, and will create a new and clean restore point of your system).
  • Reset system settings (this option will reset any system settings back to default that were changed either by us during cleansing or by malware infection).
    
• Once the options mentioned above are checked, click on Run;
• After DelFix is done running, a log will open. I don't need to see the log file, you can delete it.
  

Is everything ok with the computer? Are there any issues or concerns?

Rui

[AdvancedSetup]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!