GREENBP Posted October 1, 2017 ID:1168780 Share Posted October 1, 2017 Adware stops cleaning at the same spot with Advanced System Care and after I remove it,anyone know why? (screenshot enclosed) Link to post Share on other sites More sharing options...
Staff jboursier Posted October 2, 2017 Staff ID:1169062 Share Posted October 2, 2017 Hello, Can you share the scan logfile? Link to post Share on other sites More sharing options...
GREENBP Posted October 2, 2017 Author ID:1169122 Share Posted October 2, 2017 Is this what you meant?It took 4 screenshots to get all 24 and that's after I removed Advanced System Care with IOBit and that's what most of it is. Link to post Share on other sites More sharing options...
MKDB Posted October 3, 2017 ID:1169265 Share Posted October 3, 2017 Hi GreenBP, no, this is not a scan logfile. fr33tux needs the content of this file: C:\AdwCleaner\AdwCleaner[Sx].txt ("x" stands for numbers like 0, 1, etc.). Open Adwcleaner, click on Logfiles > Scan (tab) > all can logfiles are listed there. It looks like this: # AdwCleaner 7.0.3.1 - Logfile created on Tue Oct 03 09:35:32 2017 # Updated on 2017/29/09 by Malwarebytes # Database: 10-02-2017.1 # Running on Windows 10 Home (X64) # Mode: scan # Support: https://www.malwarebytes.com/support ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries. ************************* C:/AdwCleaner/AdwCleaner[S0].txt - [945 B] - [2017/9/28 20:16:24] C:/AdwCleaner/AdwCleaner[S1].txt - [1012 B] - [2017/9/30 17:16:41] ########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt ########## Link to post Share on other sites More sharing options...
GREENBP Posted October 3, 2017 Author ID:1169395 Share Posted October 3, 2017 AdwCleaner[S70].txt Link to post Share on other sites More sharing options...
PeterF99 Posted October 8, 2017 ID:1170863 Share Posted October 8, 2017 Same problem Link to post Share on other sites More sharing options...
MKDB Posted October 8, 2017 ID:1170893 Share Posted October 8, 2017 Hi, I'm not a member from customer service, but maybe you can bypass this bug by using debug modus: Open AdwCleaner, click on Tools > Options > Under "Mode" choose "debug" and click "Ok". Run AdwCleaner again (search & clean). Feel free to give feedback here. Thank you! Link to post Share on other sites More sharing options...
GREENBP Posted October 8, 2017 Author ID:1170946 Share Posted October 8, 2017 Tried it but it made no difference. Tanks for trying. Link to post Share on other sites More sharing options...
Cheyenne2017 Posted October 9, 2017 ID:1171083 Share Posted October 9, 2017 Have same issue. Need your advice! Malwarebytes can't find any problems but AdwCleaner found 4 and can't clean them. Comment is: ***Caught unhandled unknown exception; terminating Link to post Share on other sites More sharing options...
PeterF99 Posted October 12, 2017 ID:1172146 Share Posted October 12, 2017 Also tried suggested fix, Tools, debug. Doesn't work? Link to post Share on other sites More sharing options...
GREENBP Posted October 13, 2017 Author ID:1172364 Share Posted October 13, 2017 I gave up and reinstalled Windows 10,kind of a hassle but it worked. Link to post Share on other sites More sharing options...
Staff Ried Posted October 14, 2017 Staff ID:1172550 Share Posted October 14, 2017 Most of what I'm seeing in these logs posted, are just leftovers of PUP programs that likely aren't active. Anyone concerned about detections, please see this pinned topic posted today https://forums.malwarebytes.com/topic/212656-adwcleaner-unhandled-unknown-exception-error/ Link to post Share on other sites More sharing options...
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