Installing keeps asking for reboot

[Hangintime]

mb-check-results.zip

Anytime i try to install it says reboot like the pic I attached.  If I select yes it reboots but nothing installed.  

[Porthos]

@Hangintime

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

[Hangintime]

I have run the tool and attached its log.  It doesn't help.

mb-clean-results.txt

[Porthos]

28 minutes ago, Hangintime said:

I have run the tool and attached its log.  It doesn't help.

mb-clean-results.txt

Create and obtain Farbar Recovery Scan Tool (FRST) logs

1. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
3. Press the "Scan" button
4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions

·  Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
3. This will produce one log file on your desktop: mb-check-results.zip
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Hangintime]

here is the log file again.  I attached one in my first message.

mb-check-results.zip

[nikhils]

Hello @Hangintime

Lets try this:

1. Go to registry and delete the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1

2. Now try running the latest installer from https://downloads.malwarebytes.org/file/mb3

Let us know if you are able to install the latest product version.

Thank you.

[Hangintime]

That did the trick!! 

 

Thanks!

 

Ken