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Malwarebytes uninstalled itself

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At some point in the last 5 days malwarebytes uninstalled itself - saying nothing. I went to start a scan this morning and could no longer find the desktop icon, nor did I find it on the 'installed programs' list. That is terrible. First I tried to reinstall from the website - but the install felt like it never completed and said it needed a reboot. After reboot there was still no desktop icon nor any mention in the programs list. I visited these forums pages and installed from a link there. That seems to have worked but when I try to activate my license it complains I have used up my licenses. 

I wrote customer support - but have only received an automated response telling me how to activate the product (which I already knew). 

There was a similar problem with malwarebytes perhaps 6 months ago where an update rendered the product useless. 

What is going on ? What is the timeframe in which I can expect a human interchange ?



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Hello @lhpdiver

For licensing issues, you'll want to reach out to our online support at 


Please also post your support ticket number to this thread.

Typically support takes 3-4 days to respond back. If you don't hear back within a few days please let me know. 

Thank you.

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