Malwarebytes uninstalled itself

[lhpdiver]

At some point in the last 5 days malwarebytes uninstalled itself - saying nothing. I went to start a scan this morning and could no longer find the desktop icon, nor did I find it on the 'installed programs' list. That is terrible. First I tried to reinstall from the website - but the install felt like it never completed and said it needed a reboot. After reboot there was still no desktop icon nor any mention in the programs list. I visited these forums pages and installed from a link there. That seems to have worked but when I try to activate my license it complains I have used up my licenses. 

I wrote customer support - but have only received an automated response telling me how to activate the product (which I already knew). 

There was a similar problem with malwarebytes perhaps 6 months ago where an update rendered the product useless. 

What is going on ? What is the timeframe in which I can expect a human interchange ?

Thanks

 

[nikhils]

Hello @lhpdiver

There was an issue with one of our upgrades which was causing this.

Please download the latest build from https://downloads.malwarebytes.org/file/mb3

We have identified the issue and it has been fixed with our latest build going out this week.

We apologize for your inconvenience.

 

[lhpdiver]

Thanks for the quick response.

I downloaded the build you suggest but when I attempt to activate my license it tells me 'the usage level has exceeded the maximum volume allowed".

I have used this product on this laptop for over a year with no issues. 

 

[nikhils]

Hello @lhpdiver

For licensing issues, you'll want to reach out to our online support at 

 https://support.malwarebytes.com/community/consumer/pages/contact-us

Please also post your support ticket number to this thread.

Typically support takes 3-4 days to respond back. If you don't hear back within a few days please let me know. 

Thank you.

[lhpdiver]

Thanks again. My support ticket number is 2083007. Waiting for a response.

[nikhils]

Thank you @lhpdiver

Lets wait till mid of next week for support to get back.

 

[lhpdiver]

Support fixed my issue. Thanks !

[nikhils]

Awesome. Glad to know everything worked well.