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WiFi no longer works after scan and removal

BenKnee87

By BenKnee87
in Resolved Malware Removal Logs

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BenKnee87

BenKnee87

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My parents were experiencing some problems with their web browser where some pages weren't loading properly. It looked like they had accidentally downloaded some toolbars so I decided to use MalwareBytes to scan their computer for malware. After the scan, it detected 110 errors and I decided to clean it all out. After quarantining those files, their WiFi no longer could detect the house router. What went wrong? Below is a report of the files quarantined:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 9/27/17
Scan Time: 8:57 PM
Log File: 27ad4e26-a401-11e7-8cf7-6cf0497502cc.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.188
Update Package Version: 1.0.2902
License: Trial

-System Information-
OS: Windows 10 (Build 15063.608)
CPU: x64
File System: NTFS
User: Chung-PC\Chung

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 442467
Threats Detected: 110
Threats Quarantined: 110
Time Elapsed: 12 min, 29 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 9
PUP.Optional.DriverAgentPlus, HKU\S-1-5-21-2567253433-1902044193-3519266185-1000\SOFTWARE\ESUPPORT.COM\DriverAgent, Quarantined, [2259], [262210],1.0.2902
Adware.Yontoo, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\{CFDAFE39-20CE-451D-BD45-A37452F39CF0}, Quarantined, [151], [382579],1.0.2902
Adware.Yontoo, HKLM\SOFTWARE\CLASSES\WOW6432NODE\APPID\{CFDAFE39-20CE-451D-BD45-A37452F39CF0}, Quarantined, [151], [382579],1.0.2902
Adware.Yontoo, HKLM\SOFTWARE\CLASSES\APPID\{CFDAFE39-20CE-451D-BD45-A37452F39CF0}, Quarantined, [151], [382579],1.0.2902
PUP.Optional.SmartPCPrivacyCleanerPro, HKLM\SOFTWARE\WOW6432NODE\SmartPCFixer, Quarantined, [1960], [344212],1.0.2902
Adware.Yontoo, HKLM\SOFTWARE\Tarma Installer, Quarantined, [151], [382206],1.0.2902
PUP.Optional.SmartPCPrivacyCleanerPro, HKLM\SOFTWARE\WOW6432NODE\SMARTPCFIXER\Param, Quarantined, [1960], [344212],1.0.2902
PUP.Optional.ASK, HKU\S-1-5-21-2567253433-1902044193-3519266185-1004\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{D4027C7F-154A-4066-A1AD-4243D8127440}, Quarantined, [521], [306571],1.0.2902
PUP.Optional.ASK, HKU\S-1-5-21-2567253433-1902044193-3519266185-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{D4027C7F-154A-4066-A1AD-4243D8127440}, Quarantined, [521], [306571],1.0.2902

Registry Value: 3
Adware.Yontoo, HKLM\SOFTWARE\CLASSES\APPID\{CFDAFE39-20CE-451D-BD45-A37452F39CF0}|, Quarantined, [151], [382579],1.0.2902
Adware.Yontoo, HKLM\SOFTWARE\CLASSES\WOW6432NODE\APPID\{CFDAFE39-20CE-451D-BD45-A37452F39CF0}|, Quarantined, [151], [382579],1.0.2902
Adware.Yontoo, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\{CFDAFE39-20CE-451D-BD45-A37452F39CF0}|, Quarantined, [151], [382579],1.0.2902

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 17
PUP.Optional.MindSpark, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\RadioRage_4j, Quarantined, [259], [240302],1.0.2902
PUP.Optional.RegCurePro, C:\PROGRAMDATA\PARETOLOGIC\REGCURE PRO, Quarantined, [1551], [334940],1.0.2902
PUP.Optional.RegCurePro, C:\USERS\CHUNG\APPDATA\ROAMING\PARETOLOGIC\REGCURE PRO, Quarantined, [1551], [334940],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\html\popup, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\_metadata, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\js\popup, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\js\react, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\content, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\newtab, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\html, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\css, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\js, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\USERS\CHUNG\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\MLPFMCJPKBIJCPEGDBKPLCDDGACJLGPF, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.MindSpark.Generic, C:\Users\Chung\AppData\Roaming\Mozilla\Firefox\Profiles\bd95z10v.default\extensions\_4jMembers_@www.radiorage.com\META-INF, Quarantined, [838], [371671],1.0.2902
PUP.Optional.MindSpark.Generic, C:\Users\Chung\AppData\Roaming\Mozilla\Firefox\Profiles\bd95z10v.default\extensions\_4jMembers_@www.radiorage.com\chrome, Quarantined, [838], [371671],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\EXTENSIONS\_4JMEMBERS_@WWW.RADIORAGE.COM, Quarantined, [838], [371671],1.0.2902

File: 81
PUP.Optional.MindSpark, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\RadioRage_4j\2F060688-76B9-4F3C-B795-641D8701AB56.sqlite, Quarantined, [259], [240302],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\PREFS.JS, Replaced, [838], [319354],1.0.2902
PUP.Optional.Spigot.Generic, C:\USERS\CHUNG\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\MLPFMCJPKBIJCPEGDBKPLCDDGACJLGPF\1.6_0\BACKGROUND.JS, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\content\body.png, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\content\border.png, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\css\description.css, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\css\popup.css, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\html\popup\description.html, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\html\popup\popup.html, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\js\popup\popup-dom.js, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\js\popup\popup.js, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\js\react\react-dom.js, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\js\react\react.js, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\js\userNewTab.js, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\newtab\newtab.html, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\_metadata\computed_hashes.json, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\_metadata\verified_contents.json, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\icon.png, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.Spigot.Generic, C:\Users\Chung\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlpfmcjpkbijcpegdbkplcddgacjlgpf\1.6_0\manifest.json, Quarantined, [1968], [362981],1.0.2902
PUP.Optional.MindSpark.Generic, C:\USERS\CHUNG\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BD95Z10V.DEFAULT\EXTENSIONS\_4JMEMBERS_@WWW.RADIORAGE.COM\BOOTSTRAP.JS, Quarantined, [838], [371671],1.0.2902
PUP.Optional.MindSpark.Generic, C:\Users\Chung\AppData\Roaming\Mozilla\Firefox\Profiles\bd95z10v.default\extensions\_4jMembers_@www.radiorage.com\chrome\ffxtbr.jar, Quarantined, [838], [371671],1.0.2902
PUP.Optional.MindSpark.Generic, C:\Users\Chung\AppData\Roaming\Mozilla\Firefox\Profiles\bd95z10v.default\extensions\_4jMembers_@www.radiorage.com\META-INF\manifest.mf, Quarantined, [838], [371671],1.0.2902
PUP.Optional.MindSpark.Generic, C:\Users\Chung\AppData\Roaming\Mozilla\Firefox\Profiles\bd95z10v.default\extensions\_4jMembers_@www.radiorage.com\META-INF\mozilla.rsa, Quarantined, [838], [371671],1.0.2902
PUP.Optional.MindSpark.Generic, C:\Users\Chung\AppData\Roaming\Mozilla\Firefox\Profiles\bd95z10v.default\extensions\_4jMembers_@www.radiorage.com\META-INF\mozilla.sf, Quarantined, [838], [371671],1.0.2902
PUP.Optional.MindSpark.Generic, C:\Users\Chung\AppData\Roaming\Mozilla\Firefox\Profiles\bd95z10v.default\extensions\_4jMembers_@www.radiorage.com\chrome.manifest, Quarantined, [838], [371671],1.0.2902
PUP.Optional.MindSpark.Generic, C:\Users\Chung\AppData\Roaming\Mozilla\Firefox\Profiles\bd95z10v.default\extensions\_4jMembers_@www.radiorage.com\chrome.manifest.restartless, Quarantined, [838], [371671],1.0.2902
PUP.Optional.MindSpark.Generic, C:\Users\Chung\AppData\Roaming\Mozilla\Firefox\Profiles\bd95z10v.default\extensions\_4jMembers_@www.radiorage.com\install.rdf, Quarantined, [838], [371671],1.0.2902
PUP.Optional.RegCurePro, C:\USERS\CHUNG\DOWNLOADS\REGCUREPROSETUP_RW(1).EXE, Quarantined, [1551], [336305],1.0.2902
PUP.Optional.383Media, C:\USERS\CHUNG\DOWNLOADS\DRIVERRESTORE.EXE, Quarantined, [7304], [120647],1.0.2902
PUP.Optional.RegCurePro, C:\USERS\CHUNG\DOWNLOADS\REGCUREPROSETUP_RW.EXE, Quarantined, [1551], [336305],1.0.2902
Adware.Solimba, C:\USERS\CHUNG\DOWNLOADS\SKYPE.EXE, Quarantined, [4215], [378334],1.0.2902
Adware.Solimba, C:\USERS\CHUNG\DOWNLOADS\SKYPE(1).EXE, Quarantined, [4215], [378334],1.0.2902

Physical Sector: 0
(No malicious items detected)


(end)

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TheThornWithin

TheThornWithin

Posted
Posted

1. Have you restarted the computer? Have you tried power cycling the router? Unplug it. Wait for 60 seconds and plug it back in.
2. If that fails, let Windows run a troublshooter - right-click your network/wifi icon on the taskbar. Select "Troubleshoot Problems"
OR
3. You can try manually resetting your Network Adapter. Type "Cmd" (without the quotes) in the Win10 search box. Right-click "Command Prompt" and choose Run As Administrator. In the window that opens, type “ netsh winsock reset” (without the quotes) and then hit the Enter key on your keyboard. Wait for the Command Prompt to run through the reset. Once it’s complete, you’ll see the message “Winsock reset completed successfully”. Restart the computer.
4. If that fails and you have System Restore enabled you can try restoring the computer to a previous state. Type "System Restore" in the Win 10 search box and select "Create a system restore point" and then choose "System Restore" follow the prompts.
 

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BenKnee87

BenKnee87

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Posted
8 hours ago, TheThornWithin said:

1. Have you restarted the computer? Have you tried power cycling the router? Unplug it. Wait for 60 seconds and plug it back in.
2. If that fails, let Windows run a troublshooter - right-click your network/wifi icon on the taskbar. Select "Troubleshoot Problems"
OR
3. You can try manually resetting your Network Adapter. Type "Cmd" (without the quotes) in the Win10 search box. Right-click "Command Prompt" and choose Run As Administrator. In the window that opens, type “ netsh winsock reset” (without the quotes) and then hit the Enter key on your keyboard. Wait for the Command Prompt to run through the reset. Once it’s complete, you’ll see the message “Winsock reset completed successfully”. Restart the computer.
4. If that fails and you have System Restore enabled you can try restoring the computer to a previous state. Type "System Restore" in the Win 10 search box and select "Create a system restore point" and then choose "System Restore" follow the prompts.
 

I have tried all these steps except Step 4. I can try to System Restore their computer when I get home. I will post the rest of the logs. If anyone else can assist, I would greatly appreciate it.

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
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Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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