Malwarebytes Premium & Microsoft Expressions Web 3

[JanetP]

I am running Malwarebytes Premium (v 3.1.2.1733) and it recently (as of yesterday) is now not playing nice with Microsoft Expressions Web 3 (v 3.0.1762.0). Two days ago I was uploading content created by Expressions Web 3 with no problems. Yesterday I started having problems. When I try uploading content, Malwarebytes quarantines Expressions Web 3. I've tried adding the app (the .exe file that is in the C:\Porgram Files(x86)\Microsoft Expression\Web 3\ExpressionWeb.exe location) to the exclusions list but that doesn't help. It still gets quarantined. I then tried to add the exclusion by excluding a previously detected exploit but the app doesn't show up on the "previously detected exploit" list.

Help...I have a web site...how do I stop Malwarebytes from quarantining a valid application (which connects to the internet)?

This shouldn't be that hard but for the life of me...I can't figure this out.

[dcollins]

Can you please provide the logs mentioned in the thread below? This will help us figure out exactly what's getting quarantined and why

 

[JanetP]

OK... I'll see if I can do as requested. I'll work on this tomorrow. Thanks in advance for the help.

[JanetP]

Arghh...system won't let me downloa the FRST. I try, I click run, then I get a message that it is blocked. I wonder if this is a Windows 10 update that is causing this problem my with laptop. I have Malwarebytes on an older desktop and I don't have any issue uploading content to my website using Expressions Web 3. Malwarebytes doesn't quarantine the application. I'm only having this issue on the laptop that runs Windows 10.

I'm going to try to disable Windows Defender.

[nikhils]

Hello @JanetP

Your smartscreen filter is preventing you from running FRST.

Instead of clicking on run, choose the Save the FRST executable.

Then right click on the exe file and choose the "Run as administrator" option.

That should let you run the tool.

[JanetP]

I tried that...I'm still getting that "Windows Protected your PC" message. I can't figure out how to turn this off.

 

[JanetP]

I just disabled Malwarebytes on the laptop and was successfully able to upload content.

[Firefox]

This should help: How to Disable the SmartScreen Filter In Windows 8 or 10

[JanetP]

Results attached.

mb-check-results.zip

[Firefox]

@JanetP don't forget to re-enable your Smartscreen filter once your done...