mcnoo Posted September 26, 2017 ID:1167423 Share Posted September 26, 2017 I, also, cannot connect to server to update my 3.2.2.2029, which installed as free, to premium lifetime license. I have tried using the mb-clean; completely uninstalling, even cleaning out using regedit, which cleans all but the legacy items; trying to contact the server in safe mode, and turning off my ESET firewall. Find attached the necessary files. Addition.txt FRST.txt mb-check-results.zip Link to post Share on other sites More sharing options...
Firefox Posted September 26, 2017 ID:1167427 Share Posted September 26, 2017 Hello and Welcome! Using Internet Explorer, can you connect to this site, what do you get when you go to the site: https://keystone.mwbsys.com Link to post Share on other sites More sharing options...
mcnoo Posted September 26, 2017 Author ID:1167439 Share Posted September 26, 2017 Using either Internet Explorer or Firefox, all I get is an Ok in the upper left hand corner. Link to post Share on other sites More sharing options...
Firefox Posted September 27, 2017 ID:1167525 Share Posted September 27, 2017 Lets see if adding these exceptions to your AV/Firewall from the KB article helps... https://support.malwarebytes.com/docs/DOC-1123 Link to post Share on other sites More sharing options...
dcollins Posted September 27, 2017 ID:1167612 Share Posted September 27, 2017 Would you mind disabling ESET temporarily to see if that helps resolve the issue as well? Link to post Share on other sites More sharing options...
mcnoo Posted September 27, 2017 Author ID:1167647 Share Posted September 27, 2017 Yes, I tried disabling it before and I tried it again after adding the exclusions. Stupid me, the only thing that might make a difference that I did not mention, is that it also says that 'installation token not found. There is a problem with your license key and we are unable to activate your license.' I'm going to try restarting again. Link to post Share on other sites More sharing options...
dcollins Posted September 27, 2017 ID:1167648 Share Posted September 27, 2017 The installation token error is most likely related to the same issue Link to post Share on other sites More sharing options...
mcnoo Posted September 27, 2017 Author ID:1167652 Share Posted September 27, 2017 Well, nothing has changed, still won't upgrade. Link to post Share on other sites More sharing options...
dcollins Posted September 27, 2017 ID:1167654 Share Posted September 27, 2017 If you used mb-clean, there should be nothing left to upgrade. You should already be on the latest version. Are you able to get regular definition updates at all? Link to post Share on other sites More sharing options...
mcnoo Posted September 27, 2017 Author ID:1167657 Share Posted September 27, 2017 I meant by upgrade, to premium. When I check for definitions, it says 'check for updates', so no. Link to post Share on other sites More sharing options...
mcnoo Posted October 19, 2017 Author ID:1174076 Share Posted October 19, 2017 Well, nothing has changed, still won't upgrade. Link to post Share on other sites More sharing options...
mcnoo Posted October 19, 2017 Author ID:1174077 Share Posted October 19, 2017 Well, by strange happenstance, I an VPN, which I have not been using because it cause my mouse on my touchscreen to behave strangely, but they've obviously fixed that and also improved others. It also solved my problem. I activated my license no problem, like the problem wasn't even an issue. Weird. Link to post Share on other sites More sharing options...
dcollins Posted October 19, 2017 ID:1174219 Share Posted October 19, 2017 Glad to hear it was resolved, just to be clear, you had to get on your VPN or turn off your VPN to make it work? Link to post Share on other sites More sharing options...
mcnoo Posted October 19, 2017 Author ID:1174323 Share Posted October 19, 2017 (edited) I was trying to resolve a totally different problem and upgraded my PureVPN from an email notice. After install, I turned it on, saw the many improvements, used an American server, and being curious, tried updating the definition files. It worked, so I activated my license. Tadah! As to why, your guess is as good as mine. Your program wasn't the only one that was blocked, I was getting the same message from Kindle and saw a notice of some kind about Adobe Acrobat, but not the 'unable to connect to server'. The Kindle works too and Acrobat is working, but it may have not been the same problem. Edited October 19, 2017 by mcnoo more info Link to post Share on other sites More sharing options...
dcollins Posted October 20, 2017 ID:1174346 Share Posted October 20, 2017 Interesting, thanks for sharing the details! Link to post Share on other sites More sharing options...
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