Cliffden Posted September 26, 2017 ID:1167322 Share Posted September 26, 2017 (edited) I seem to be having problems making a few online purchases, and I'm not sure if this is related to any security measures that I have opted for in my MB Premium package. I'm not talking about eBay, Paypal, etc. They work fine. I have DL and installed a few various versions of audio converters, but I don't want the trial period with limited access that they offer. I want to pay for the app and use all the benefits. For some reason I'm not being allowed to make the purchase as each time I click on the tab to purchase - nothing happens. I have read that it could be something to do with my Admin feature, but I seem to have complete admin access. So I'm thinking it must be either some kind of malware that I have installed (although regular scans are showing none) or could it be something in Malwarebytes that I have turned on? I also had a few problems with Google Chrome when I installed it. Any help would be greatly appreciated. Edited September 26, 2017 by Cliffden Link to post Share on other sites More sharing options...
kevinf80 Posted September 26, 2017 ID:1167333 Share Posted September 26, 2017 Hello Cliffden and welcome to Malwarebytes, Follow the instructions at this link and post the requested logs: https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Thank you, Kevin Link to post Share on other sites More sharing options...
Cliffden Posted September 26, 2017 Author ID:1167347 Share Posted September 26, 2017 Hi Kevin, thanks for the advice. I have run a scan, and here are the log details. I have given the correct info? Malwarebytes -Log Details- Scan Date: 9/26/17 Scan Time: 3:49 PM Log File: 9316ebd6-a2c1-11e7-938f-ac220b00f7b5.json Administrator: Yes -Software Information- Version: 3.2.2.2018 Components Version: 1.0.188 Update Package Version: 1.0.2890 License: Premium -System Information- OS: Windows 10 (Build 15063.608) CPU: x64 File System: NTFS User: LAPTOP\ -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 383205 Threats Detected: 0 (No malicious items detected) Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 18 min, 53 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) (end) Link to post Share on other sites More sharing options...
kevinf80 Posted September 26, 2017 ID:1167374 Share Posted September 26, 2017 Thanks for the MB log, have you also ran FRST, can I see those logs... Link to post Share on other sites More sharing options...
Cliffden Posted September 26, 2017 Author ID:1167388 Share Posted September 26, 2017 Here you go Kevin... FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted September 26, 2017 ID:1167394 Share Posted September 26, 2017 There is also a secondary log, addition.txt. Logs are saved here C:\FRST\Logs Link to post Share on other sites More sharing options...
Cliffden Posted September 26, 2017 Author ID:1167406 Share Posted September 26, 2017 Addition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted September 26, 2017 ID:1167415 Share Posted September 26, 2017 Do not see any specific Malware or infection in your logs, Are you connecting via VPN when you are trying to make purchases...? Run the following to clean remnants from system... Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Thanks, Kevin... fixlist.txt Link to post Share on other sites More sharing options...
Cliffden Posted September 26, 2017 Author ID:1167437 Share Posted September 26, 2017 45 minutes ago, kevinf80 said: Do not see any specific Malware or infection in your logs, Are you connecting via VPN when you are trying to make purchases...? There's no connection via VPN Link to post Share on other sites More sharing options...
Cliffden Posted September 26, 2017 Author ID:1167438 Share Posted September 26, 2017 (edited) 49 minutes ago, kevinf80 said: Do not see any specific Malware or infection in your logs, Are you connecting via VPN when you are trying to make purchases...? Run the following to clean remnants from system... Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Thanks, Kevin... fixlist.txt I'm slightly confused here. Both the fixlist.txt file and FRST file are in the download folder, although I don't know where the fix button is when I open FRST. Edited September 26, 2017 by Cliffden Link to post Share on other sites More sharing options...
kevinf80 Posted September 26, 2017 ID:1167441 Share Posted September 26, 2017 When you open FRST fix button is on the right side of the tool.. I`ve attach image for reference... Link to post Share on other sites More sharing options...
Cliffden Posted September 27, 2017 Author ID:1167659 Share Posted September 27, 2017 All appears to be working fine, so many thanks for the advice and help Kevin. Link to post Share on other sites More sharing options...
kevinf80 Posted September 27, 2017 ID:1167661 Share Posted September 27, 2017 Did you run the FRST fix...? Link to post Share on other sites More sharing options...
kevinf80 Posted October 1, 2017 ID:1168794 Share Posted October 1, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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