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Loss of Certain Functions


Cliffden
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I seem to be having problems making a few online purchases, and I'm not sure if this is related to any security measures that I have opted for in my MB Premium package.

I'm not talking about eBay, Paypal, etc. They work fine.

I have DL and installed a few various versions of audio converters, but I don't want the trial period with limited access that they offer. I want to pay for the app and use all the benefits. For some reason I'm not being allowed to make the purchase as each time I click on the tab to purchase - nothing happens.

I have read that it could be something to do with my Admin feature, but I seem to have complete admin access. So I'm thinking it must be either some kind of malware that I have installed (although regular scans are showing none) or could it be something in Malwarebytes that I have turned on?

I also had a few problems with Google Chrome when I installed it.

Any help would be greatly appreciated.

Edited by Cliffden
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Hi Kevin, thanks for the advice.

I have run a scan, and here are the log details. I have given the correct info?

Malwarebytes

-Log Details-
Scan Date: 9/26/17
Scan Time: 3:49 PM
Log File: 9316ebd6-a2c1-11e7-938f-ac220b00f7b5.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2018
Components Version: 1.0.188
Update Package Version: 1.0.2890
License: Premium

-System Information-
OS: Windows 10 (Build 15063.608)
CPU: x64
File System: NTFS
User: LAPTOP\

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 383205
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 18 min, 53 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

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Do not see any specific Malware or infection in your logs,  Are you connecting via VPN when you are trying to make purchases...? Run the following to clean remnants from system...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Thanks,

Kevin...

 

fixlist.txt

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49 minutes ago, kevinf80 said:

Do not see any specific Malware or infection in your logs,  Are you connecting via VPN when you are trying to make purchases...? Run the following to clean remnants from system...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Thanks,

Kevin...

fixlist.txt

I'm slightly confused here.

Both the fixlist.txt file and FRST file are in the download folder, although I don't know where the fix button is when I open FRST.

Edited by Cliffden
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