Cannot run Malwarebytes

[lawyerjim]

I run Malwarebytes about once a month then clone the hard drive to a backup.  Last done on 09/14.   I suspect that I have a virus.  I tried to run Malwarebytes but it would not start.  I uninstalled and reinstalled but nothing changed.  Also, I cannot run Spybot Search and Destroy nor SuperAntispyware.

I've read thru some posts and tried what was recommended but no joy.

Please let me know where to begin as this is bordering on an emergency.

Thanks,

Jim

Gateway FX\PC\Windows 7

 

Edited September 26, 2017 by lawyerjim

[kevinf80]

Hello Jim and welcome to Malwarebytes,

Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply.... Thank you, Kevin

[lawyerjim]

My computer will not allow me to access those sites using Firefox, Chrome or IE.

I downloaded the 32 and 64 bit files on another computer and copied them to this computer, however this computer will not allow them to run.  It begins to run then closes in a fraction of a second.

 

[kevinf80]

Check for and delete untrusted root CA certificates:   Select Windows key and R key together,, In the Run dialog box type MMC, and then click OK. The Microsoft Management Console (MMC) appears. In the MMC, on the Console menu, click File then Add/Remove Snap-in.... In the Add or Remove Snap-in dialog box, click Certificates, and then click Add. In the Certificates snap-in dialog box, click My User Account, and then click Finish. click OK on Add or Remove Snap ins. Expand the Certificates Current User node by double click Expand UnTrusted Certification by double click Double Click Certificates Trust List. The details pane appears, showing all of the root CA certificates that are currently untrusted. If there are untrusted Certificates listed for Malwarebytes or any other Security Programs delete them.... Let me know if untrusted certs are found...

[lawyerjim]

I've attached a jpeg of the list

 

[kevinf80]

See if you can run MBAR exactly as described in the following link:

 

[lawyerjim]

My computer will not allow me to run that program.  It starts to open then quickly closes.

 

[lawyerjim]

Now, this pops up at random times when Firefox or Chrome are open and sometimes when other programs are running, but I haven't noticed it popping up when no windows are open.

[kevinf80]

Please download Farbar Recovery Scan Tool from here: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit... Next, Select Windows Start flag, then Settings... From the settings window select "Update and Security" From the next windows select "Recovery" Then select "Restart Now" Your PC will boot to the "Choose an Option" window, from that window select "Troubleshoot" From the next window select "Advanced Options" From the next window select "Command Prompt" Ensure to plug the Flashdrive into an open USB port, Continue with the following:   In the command window type in notepad and press Enter. The notepad opens. Under File menu select Open. Select "Computer" and find your flash drive letter and close the notepad. In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive. <<<----vey important The tool will start to run. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) on the flash drive. You will need to boot back to Normal windows to post the log, or if applicable do that action from a spare PC... To boot back to windows, type exit at the prompt and hit enter Please copy and paste or attach FRST log to your reply.

[kevinf80]

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