Request time out when trying to open app

[HMov]

 

When I open the malwarebytes app on my phone (rooted, android 6, Oneplus2) I get the following message: "Oh Snap! the connection is taking longer than usual." A bit later, this is replaced with "Your request timed out."  I've been having this error for days now. Any idea how to use this app?

[Vabadus]

Hi @HMov

Does it happen even though you are connected to Wifi? Do you use any kind of network applications or some sort of VPNs or DNS changer? Are there any app which change hosts file in your rooted device?

[HMov]

Hi Vabadus,

It happens when I am connected to wifi. I do not have any network applications/VPN/DN changer or anything that changes hosts files.

 

Thanks

[Vabadus]

Hi HMov,

Sorry to hear that. We'll check what can we do to diagnose this issue. Which version do you have at the moment? And I guess, uninstall and re-install didn't help?

[HMov]

Hi Vabadus,

I'm not sure what version I have, since I can't get to the info screen from the "request timed out" screen. But it's whatever is in the app store. I've uninstalled and re-installed multiple times over the past couple of weeks.

Thanks

[Vabadus]

Hi HMov, sorry to hear issue still persist.

Can you click this link on your mobile while our app is installed. It should navigate you to report problem view, and you can add your comments and send us the issue so we can have more clue about the problem.

Link: https://www.malwarebytes.com/mobile_support

Or you can scan this QR Code and click it on your phone

 

[MAM]

Hello, pleas fix this issue:

404 - Page Not Found

The tread starter have no acces on this page.

MAM

[HMov]

Thanks, Vabadus.  I've sent the info, and received a support ticket (2095508).