EndPoint Agent for Mac fails installation

[JoeDiaz]

Our company began piloting the Cloud Based product last Thursday and the Windows EndPoint Agents install and register with the cloud management console but the Mac agent fails to install. I attempted on another Mac and we receive the same error. I removed the latest installed version of Malwarebytes and attempted installing the EndPoint agent to no avail. I opened a support ticket last Thursday but since I haven't heard back I thought I would try this forum.

Our Macs are running Version 10.12.6 with the latest patches. I've attached a screen capture of the error we receive.

 

[JoeDiaz]

My manager received and email from an inside sales engineer informing him that they had fixed the installation error. We were able to install the new client on our two macs, for now. Note: the new installation package is about half the size of the original despite both versions being labeled as version 1.0. 

I still haven't received a response on my support ticket. 

[djacobson]

The ticket was forwarded to the sales team on Sept 22nd. The Sales Engineer that reached out was a direct result from your submitted ticket. The ticket was closed on the support side once the Sales Engineer reached out.