wingdam Posted September 25, 2017 ID:1167196 Share Posted September 25, 2017 I just installed the new Nero 18 and Malwarebytes flagged almost every part of the program as PUP. and Quarantined one .exe Link to post Share on other sites More sharing options...
nikhils Posted September 25, 2017 ID:1167198 Share Posted September 25, 2017 Hello @wingdam What version of the Malwarebytes product do you have? Also for NERO are you running the Standard Suite or the Platinum suite? Thank you Link to post Share on other sites More sharing options...
wingdam Posted September 26, 2017 Author ID:1167497 Share Posted September 26, 2017 Version 3.2.2 and it's Nero Platinum suite Link to post Share on other sites More sharing options...
dcollins Posted September 27, 2017 ID:1167608 Share Posted September 27, 2017 Can you please grab the information listed in the thread below? This will help us get the exact versions of Nero and see what specifically was blocked. Thanks! Link to post Share on other sites More sharing options...
wingdam Posted September 28, 2017 Author ID:1167934 Share Posted September 28, 2017 Link to post Share on other sites More sharing options...
dcollins Posted September 28, 2017 ID:1167937 Share Posted September 28, 2017 Can you please provide the zip file mentioned in the thread I linked. It has more information about those specific files (hashes to make sure they're proper, etc) Link to post Share on other sites More sharing options...
wingdam Posted September 28, 2017 Author ID:1167938 Share Posted September 28, 2017 Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 9/26/17 Scan Time: 2:14 AM Log File: 20b18284-a29b-11e7-9bd8-10c37ba2ae8c.json Administrator: Yes -Software Information- Version: 3.2.2.2018 Components Version: 1.0.188 Update Package Version: 1.0.2887 License: Premium -System Information- OS: Windows 10 (Build 15063.608) CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 414734 Threats Detected: 43 Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 6 min, 3 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 7 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\AutoPilotModuleCheckModule, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\HighSpeedModule, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\RegCleanerDll, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\services, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\startup, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\PROGRAMDATA\NERO\NERO TUNEITUP, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\NERO, No Action By User, [2216], [354280],1.0.2887 File: 36 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\services\services.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\AutoPilotModuleCheckModule\settings_Auto.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\AutoPilotModuleCheckModule\settings_Default.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\AutoPilotModuleCheckModule\settings_Off.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\HighSpeedModule\autopilot_processlist.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\RegCleanerDll\BlackList.cfg, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\startup\startup.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\BrowserCleanerModule.ico, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\DefragModule.ico, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\PowerSaverModule.ico, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\RecycleBinShredderModule.ico, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\RegistryCleanerModule.ico, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\ServicesModule.ico, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\Setup Log 2017-09-24 #002.log, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\simplitec_Power_Suite.ini, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\StartUpModule.ico, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\ToBeUninstalled.dat, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\usertips_DE.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\usertips_EN.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\usertips_ES.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\usertips_FR.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\usertips_IT.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\usertips_KO.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\usertips_NL.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\usertips_PL.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\usertips_PT.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\usertips_RU.xml, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Nero\Nero TuneItUp\winsettings.dat, No Action By User, [2216], [354279],1.0.2887 PUP.Optional.NeroTuneItUp, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\NERO\NERO TUNEITUP.LNK, No Action By User, [2216], [354280],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Nero\1-Click Optimisation.lnk, No Action By User, [2216], [354280],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Nero\Nero ControlCenter.lnk, No Action By User, [2216], [354280],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Nero\Nero CoverDesigner.lnk, No Action By User, [2216], [354280],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Nero\Nero Disc To Device.lnk, No Action By User, [2216], [354280],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Nero\Nero MediaBrowser.lnk, No Action By User, [2216], [354280],1.0.2887 PUP.Optional.NeroTuneItUp, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Nero\Nero MediaHome.lnk, No Action By User, [2216], [354280],1.0.2887 PUP.Optional.NeroTuneItUp, C:\USERS\PUBLIC\DESKTOP\NERO TUNEITUP.LNK, No Action By User, [2216], [354283],1.0.2887 Physical Sector: 0 (No malicious items detected) (end) Link to post Share on other sites More sharing options...
dcollins Posted September 28, 2017 ID:1167942 Share Posted September 28, 2017 (edited) While this is more information, the requested zip file has all the relevant details of what we need to identify this that are missing in these other locations. Here's the link again to instructions on how to grab that data. If you are concerned about posting that data publicly, you can private message me the zip file by clicking on my name and choosing Message Edited September 28, 2017 by dcollins Link to post Share on other sites More sharing options...
wingdam Posted September 28, 2017 Author ID:1167943 Share Posted September 28, 2017 Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 9/24/17 Protection Event Time: 6:05 PM Log File: 9676ab2a-a18d-11e7-b375-10c37ba2ae8c.json Administrator: Yes -Software Information- Version: 3.2.2.2018 Components Version: 1.0.188 Update Package Version: 1.0.2878 License: Premium -System Information- OS: Windows 10 (Build 15063.608) CPU: x64 File System: NTFS User: System -Blocked Malware Details- File: 1 PUP.Optional.NeroTuneItUp, C:\Program Files (x86)\Nero\Nero TuneItUp\TuneItUp.exe, Quarantined, [2199], [354276],1.0.2878 (end) Link to post Share on other sites More sharing options...
wingdam Posted September 28, 2017 Author ID:1167953 Share Posted September 28, 2017 There is no way to get the Nero Version as it's a collection with different version numbers. It's the latest Nero Platinum 2018 mb-check-results.zip Link to post Share on other sites More sharing options...
dcollins Posted September 29, 2017 ID:1168162 Share Posted September 29, 2017 It looks like Nero TuneItUp is all we're flagging, not the main Nero product. There's a few exclusions that aren't being added which are triggering the detection. The best thing to do is this: Run a threat scan Let the scan finish At the scan results page, uncheck all items and click next A popup should ask you how you want to handle these items, choose Ignore Always This should exclude all identified files and prevent it from getting flagged again Link to post Share on other sites More sharing options...
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