latest update wiped my licence now not recognised

[purssell]

Hi. I bought a lifetime licence many years ago.

Yesterday i did an update as prompted by malwarebytes. It asked me to activate the new update which i did, it resulted in my license and id number being rejected due to 'usage exceed license'. After reading up on it from your faq's it seems that you have to deactivate first. This has never been a problem in the past and i have never been made aware that i had until now . Over the years i have had to change pc's for a members of my family due to them becoming unusable ( blue screen of death). How can i deactivate my Licences on my old pc's? 

I have a Key number and id number on a cd disk bought from cleverbridge (www.cleverbridge.com) back in 2010.

I have sent a ticket but no response yet.

Thanks

Mark

 

[Porthos]

9 minutes ago, purssell said:

have sent a ticket but no response yet.

Response time is 4-7 days.

[Firefox]

Can you access you account info to see if you can manage your subscriptions on this page (use the same email address you used at to purchase your product)?

https://my.malwarebytes.com/en/login

[purssell]

Hi, no this only shows the one i bought for my wife last year.

I have the original back up disc i bought in 2010. That information has not been uploaded it seems.

Thanks

Mark

[purssell]

Here is the disc, this has been running three pc's for the last five years at least. I read somewhere in this forum that a 3 pc licence dosn't exist which doesn't explain what i have.

[Porthos]

Having(paying extra) for that disk was a waste with a program that upgrades as much as MB

5 minutes ago, purssell said:

I read somewhere in this forum that a 3 pc licence dosn't exist which doesn't explain what i have.

3 pc licenses were sold back then. As long as you keep the subscription active you are grandfathered into your terms and most likely a lower cost. 

Just wait for support.