Cannot complete scan - always fails at "Scan File System"

[Davidhotmail]

Windows 10, Intel I5, 8Gb Ram, 256GB SSD

I have just upgraded to Malwarebytes Premium 3.2.2

The first system scan caused my PC to lockup and freeze during the ‘Scan File System’ scan

I had to pull the plug out of the wall.

Tried again, and same thing happened.

I decided to start again, so uninstalled Malwarebytes, ran latest version of cleaner:

mb-clean-3.1.0.1027

It offered re-install of Malwarebytes after reboot

I accepted, reinstalled Malwarebytes

Tried scan again – system again froze, on different file, but same region: ‘Scan File System’

So I am now unable to ever run a system scan as it always causes my PC to lock, and needs the plug pulling.

Please advise / help suggest a solution.

Thanks

[Porthos]

2 minutes ago, Davidhotmail said:

Please advise / help suggest a solution.

Are you doing a threat scan or a custom scan?

[Davidhotmail]

Hi

Custom scan after install

 

[Firefox]

Does it do the same thing on a Threat Scan?

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
    

Thank You,

Firefox

[Davidhotmail]

Thanks for this.

Just to clarify, as the scan crashes my PC totally to the point where I have to pull the plug out of the wall, how will the various logs be saved?

Are they created in real time, rather than after the event?

If not, they will be lost too?

 

[Firefox]

Just run the tools to gather the logs, without running a scan by Malwarebytes....  Then upload the mb-check-results.zip that is placed on your desktop.