[resolved] Malware protection fails to start

[Ed_Dowdy]

Here are the results as requested.

Ed

mb-check-results.zip

[Porthos]

16 minutes ago, Ed_Dowdy said:

Ed

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you including backing up your key and reactivating.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

If you are not prompted for a reinstall use this and install manually. https://downloads.malwarebytes.org/file/mb3

 

[Ed_Dowdy]

1 hour ago, Porthos said:

Let us get a clean install of the current version.

 

We have another tool called MB-Clean which will automate the whole process for you including backing up your key and reactivating.

 

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

 

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

 

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

 

4. Click on "Yes" to reinstall MB 3.×.

 

5. Now you will have the latest product installed.

 

Please let me know if you are still seeing issues after the latest product install.

 

 

If you are not prompted for a reinstall use this and install manually. https://downloads.malwarebytes.org/file/mb3
 

 

 

Look like all is well again. Thanks so much!

Ed

mb-clean-results.txt

[Porthos]

33 minutes ago, Ed_Dowdy said:

Look like all is well again. Thanks so much!

Thanks for the update.

[AdvancedSetup]

I'll go ahead and close this topic now since it has been resolved.

Thanks