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rootkit and malware

nekobasan

By nekobasan
in Resolved Malware Removal Logs

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nekobasan

nekobasan

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So I know for sure i have msidntfs rootkit. I've tried everything to get rid of it to no avail. I can't run malwarebytes 3 anyway (cannot connect to server) and mbar claims my drive is locked and can't scan. I can run malwarebytes 2, but it isn't fixing the problem. Here are my scan files. Please help :(

 

P.s. i can't delete anything with .vbs in the file name either.

sigh.txt

Addition.txt

FRST.txt

Edited by nekobasan
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kevinf80

kevinf80

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Thanks for those logs nekobasan, continue with the following:

Please open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkite
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.
    'Could not load DDA driver'
     
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Let me see those logs in ypur reply, also tell me if there are any remaining issues or concerns....

Thank you,

Kevin...
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kevinf80

kevinf80

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Totally Remove Malwarebytes from your system:

Download the latest version of Malwarebytes cleanup tool from here: https://downloads.malwarebytes.com/file/mb_clean and save to your Desktop..

If applicable, backup your Malwarebytes license key information and deactivate the product.

Close all open applications and deactivate Malwarebytes <---- Very important, do not miss that step

To deactivate Malwarebytes:

Right click on tray icon, from the opened list select "Quit Malwarebytes" an UAC alert will open, select "Yes" to deactivate Malwarebytes...
 
  • Double-click mb-clean.exe to run it
  • A prompt to confirm the cleanup will appear, select Yes or No
  • Yes - will proceed with the cleanup process <---- Select this option to start the tool
  • No - will exit the utility
  • The Utility will launch a Command Prompt window which will disappear once the the cleanup process completes.
  • Once completed, a log file ("mb-cleanresult.txt") will be on your desktop and you'll be prompted to reboot
  • We recommend an immediate reboot <--- Do Not miss out this step
  • Suppressing the reboot may result in an incomplete cleanup
  • Upon reboot Malwarebytes will be totally removed from your system


To re-install Malwarebytes:

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/
 
  • Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....
  • When the install completes and is updated do the following:
  • Open Malwarebytes, select > "settings" > "protection tab"
  • Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....
  • Go back to "DashBoard" select the Blue "Scan Now" tab......


When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply...

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin..

fixlist.txt

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kevinf80

kevinf80

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Thanks for the update,  type or copy paste services.msc into search function next to start flag bottom left of desktop, hit enter..

The services window will open. Scroll to Mawarebytes Service  Right click onto that entry and select Properties. In the new window change start up type to automatic, Apply that and ok. You can start the service in that window...

MBS.JPG

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kevinf80

kevinf80

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Thanks for the update, good to hear your system is clean... Just need to clean up...

Delete MBAR Folder..

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

 

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kevinf80

kevinf80

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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