Trojan.floxif problem in latest version download

[ChrisDKeir]

I've just installed 2.2.1.1043 (64 bit) and the first thing scan found was trojan.floxif .

Looked up forums and similar topic closed last week, saying fixed, but i downloaded and installed today (24 Sept ) and got infected.

What is the solution and why is the download STILL infected ?

[Aura]

Hi ChrisDKeir

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Can you provide me the Malwarebytes scan with Trojan.Floxif detection so I can review it?

[ChrisDKeir]

29 minutes ago, Aura said:

Hi ChrisDKeir

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread

 

This being said, it's time to clean-up some malware, so let's get started, shall we?

Can you provide me the Malwarebytes scan with Trojan.Floxif detection so I can review it?

 

[ChrisDKeir]

Hi I tried to attach files but they are xml

and all i get is a wrong file type message

 

So far as I am aware i have no "dodgy" software

In case it is useful here is the quarantine info 

 

 

[Aura]

What Malwarebytes detected was the malicious installer (ccsetup533.exe). Did you have that version of CCleaner (v5.33) installed on your system?

[ChrisDKeir]

Hi - I had just downloaded the latest version as my previous version was getting an error on execution.

I still get that - when I click shortcut i get

Shortcut properties are 

The shortcut also has lost the CCleaner icon - although it points to .exe

it shows this

Dont know if this is connected but it was teh fact that it showed this that led me to download latest version - and get this problem.

 

PS - still same error of run as admin

Edited September 25, 2017 by ChrisDKeir

[Aura]

Are you able to fully uninstall CCleaner, and then check if the C:\Program Files\CCleaner folder still exists after?

[ChrisDKeir]

Yep - its there

[ChrisDKeir]

And if you drill down you see 2 x exe dated 20/9/17

[Aura]

Right-click on the CCleaner64.exe, select Properties and go to the Details tab. Then take a screenshot of it and attach it here.

[ChrisDKeir]

[Aura]

Alright. Follow the instructions below.

Farbar Recovery Scan Tool (FRST) - Registry Search
Follow the instructions below to download and execute a Registry search on your system with FRST, and provide the log in your next reply.

• Download the right version of FRST for your system:
  
  • FRST 32-bit
  • FRST 64-bit
    Note: Only the right version will run on your system, the other will throw an error message. So if you don't know what your system's version is, simply download both of them, and the one that works is the one you should be using.
    
• Move the executable (FRST.exe or FRST64.exe) on your Desktop
• Right-click on the executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds
• In the Search text area, copy and paste the following:
  

  Agomo

• Once done, click on the Search Registry button and wait for FRST to finish the search
• On completion, a log will open in Notepad. Copy and paste its content in your next reply
  

[ChrisDKeir]

Farbar Recovery Scan Tool (x64) Version: 25-09-2017
Ran by Chris Dodd (25-09-2017 20:04:46)
Running from C:\Users\Chris Dodd\Downloads
Boot Mode: Normal

================== Search Registry: "agomo" ===========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\sfagomok.cn]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\sfagomok.cn]
[HKEY_USERS\S-1-5-21-2031023054-3371330371-1675029021-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\sfagomok.cn]
[HKEY_USERS\S-1-5-21-2031023054-3371330371-1675029021-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\sfagomok.cn]

====== End of Search ======

[Aura]

There are no traces of the Agomo key on your system. Combined with the fact that you are running Windows 64-bit, you weren't affected by the malicious CCleaner install.

Do you have any other questions?

[ChrisDKeir]

So why has the icon disappeared and the exe file will not execute ?

[Aura]

Most likely an installation issue. Uninstall CCleaner, then delete the C:\Program Files\CCleaner folder. Once done, download the newest version (v5.35) from Piriform's website and reinstall it.

[ChrisDKeir]

OK will try this and report back

many Thanks

[ChrisDKeir]

Think I might wait a few days to download latest version of ccleaner

[Aura]

Alright.

Any other questions, or that was it?

[ChrisDKeir]

I think thats as far as we can go - thanks for your help

[Aura]

No problem Chris, you're welcome!

Stay safe

[Aura]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!