Unable to connect to license server

[Phos4us]

Hi,
I initially had the problem of the updates being out of date, and staying out of date, even though I tried to update repeatedly.
I then uninstalled my previous version and installed the latest version of Malwarebytes, but now it's not taking my license, saying it's unable to connect to license server.
Enclosed the logs that were required in other threads with similar issues!
Thanks for your help!

 

mb-check-results.zip

[Firefox]

Hello and Welcome...

Try installing the software one more time, right over the existing copy... https://downloads.malwarebytes.com/file/mb3

If that does not work, make sure that you exclude these files from your McAfee Antivirus, and also allow MB3 to go through your McAfee Firewall.

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)
 

• C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
• C:\Windows\system32\Drivers\farflt.sys
• C:\Windows\System32\drivers\mbae64.sys
• C:\Windows\System32\drivers\mbam.sys
• C:\Windows\System32\drivers\MBAMChameleon.sys
• C:\Windows\System32\drivers\MBAMSwissArmy.sys
• C:\Windows\System32\drivers\mwac.sys
  

Also please exclude the following folders too: (The complete folder)

• C:\Program Files\Malwarebytes\Anti-Malware
• C:\ProgramData\Malwarebytes\MBAMService
  

[Phos4us]

Thank you! 
I reinstalled, excluded all the files I could find (some weren't actually there.) Seems I can't exclude folders, I will have to do every single file one by one.

However, before I do that, I  turned off my fire wall, turned off all real time scanning and tried to get the license activated. No change, still get the same error messages.
Would this indicate that McAfee is not the problem?

[Firefox]

Lets wait for someone from staff to review your logs to see if something else stands out to them.....

@dcollins @AdvancedSetup @nikhils

[Phos4us]

Thanks!

[dcollins]

According to the logs, the connection is timing out. Are you able to access https://sirius.mwbsys.com from a web browser on the computer that's having issues?

[Phos4us]

Says "Ok" on that page. So, I guess I can access it.

 

[dcollins]

Sorry, I meant https://keystone.mwbsys.com, can you try that site in a browser please?

[Phos4us]

Accessed that, too. Also says "OK."

 

[dcollins]

Can you try booting to Safe Mode with Networking and seeing if you have any issue? This should help rule out quite a bit of third party software

[Phos4us]

Same result. Unable to contact license server.

 

[dcollins]

Do you have a proxy server configured at all?

[Phos4us]

Unless that came pre-installed in some way, I'd say the answer is "no" since I don't know how to do that.

 

[dcollins]

Ok, the only thing I see that would cause an issue like this would be Mcafee Firewall. I know you disabled it earlier, but would you mind uninstalling it to see if that makes any difference? You can re-install it afterwards, I would just like to rule it out as much as possible